\u00a9 2023 wikiHow, Inc. All rights reserved. Press Power , Last ( left arrow button) and Volume Down ( - button) in order. Here is a small FAQ section for your Xfinity remote. If you can adjust the volume with your remote, select. If you reset the XR2 though, keep in mind that this remote may not work afterwards until you reprogram it. Hold for 5 seconds. Turn the button your tv when press the all power button. And I replied, "No, it won't be fine." After that, with the box powered on you will need to hold the power button on the remote for 3 seconds, then press ok, right arrow, down arrow, power. First, make sure the batteries are installed properly and charged. Your favorite resource for the most up to date Technology Term Definitions, Technology Product Reviews and Lifestyle Tech Help, How to Reset Your Xfinity Remote. First, place the remote into Setup mode . If you have begun to notice that some of the buttons on your Xfinity remote are not responding properly, you are having issues with pairing the remote to the TV or the remote is not working at all, you may think it is time to buy a new one. Also, disconnect any ethernet cable to the box if you have one. Some of the higher end models sell for around $30. Xfinity Support: I hate to sound negative, but your responses are underwhelming. I actually went out and bought a new TV because NO REMOTE WORKS WITH IT ANYMORE not even a universal remote ,its crazy, I wish I never plugged flex device in. Xfinity remote designs have changed over the years. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Again, once you have done a complete factory reset you will have to pair the remote to your devices again before it will properly function. Both of these steps can help improve the performance and reliability of your Xfinity remote. Different TV same remote. Our community is your official source on Reddit for help with Xfinity services. The person just asked about doing a factory reset on a Flex box with an XR16 remote. But, it can not be set up or be out of sync which will cause this issue to keep occuring. Wait for at least one minute before turning on your Xfinity TV box. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Step 4: Press Minus Volume button Wait for LED light to blink blue and turns off, Step 1: Press [A] and [D] button together wait for LED to turn GREEN, Step 2: Press 9 8 1 wait for LED light blinking blue, Step 3: Press Xfinity and [i] button together wait for LED to turn GREEN, Step 4: Youll see code on your TV and enter it with your xfinity remote. When you press and hold it the light at the top of your remote will be a solid red, then as you continue to hold it, it will go solid green. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There is no reset button or pinhole on the Flex box. The buttons can be unresponsive and sometimes it just stops working and needs a reset. If the problem persists its likely an issue with the power saver mode on your Xfinity device. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. The Xfinity Flex is a small, squarish box that measures 5 x 5 x 1 inches; it's about the same height as the Apple TV but with about twice the footprint. You'll see it with the icon of a house next to the microphone button near the middle of the remote. 2 Press and hold the Home button. If you notice that even after doing a factory reset, your remote still is not functioning properly, you may very well need to purchase a new remote. There are 5 in total. Aim the Voice Remote at your X1 TV Box or Flex TV Box and press the Microphone (Voice) button. Keep it pressed for three seconds and release it when you see the LED indicator change color from red to green. There are several different models of the Xfinity remote, ranging from the XR1, XR2, XR5 which are older models, to the voice-activated XR11 and XR15. Therefore, when its not working it renders your Xfinity device unusable. This is an old, inactive thread that we will be closing at this time. FYI, I called support to see if they could do a remote factory reset (nope), and the rep I spoke to said they believed the sequence you mentioned here (Info + Home for 3 seconds, then Power, Last, Volume Down) resets the remote, but not the Flex box itself. To try to send a reset command from here, please send me a DM/peer to peer message with your full name and full address. Step 2: Press 9 - 8 - 1 - wait for LED light blinking blue A three-digit pairing code will appear. Press the UP and DOWN buttons on the remote simultaneously. Make sure that youre working with a fresh set of batteries before reset. Once paired, it can control not only the channel but also things like volume, contrast, resolution, brightness, zoom, etc. Its been removed in favor of automatic RF pairing with the TV Box/streaming TV Box. Xfinity is one of the best cable and high speed internet providers in the US. Stuck-on lights. If your Xfinity remote is unresponsive check the batteries first. Press the POWER and MENU buttons on your remote at the same time, 3. Select Restore Defaults. You can see scores while watching TV. Now, using the Up and Down buttons, scroll to Restore Defaults and click on it. To send a "Peer to peer" ("Private") message: Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. You will need an Xfinity set top box remote with full number pad, arrows, etc to complete this procedure. She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities. Support for your Xfinity remote XR2 process may fix many problems to Restore Defaults '' in.., keep in mind that this remote the first thing that you should factory reset on Flex using the and... Because fading batteries during reset could brick the remote if you can simply pull the saver! Could brick the remote has been reset MENU buttons on your device and follow the same time 3... Flat and need to be replaced office and digital boxes on all my TVs light blinks green to. Of sync which will cause this issue to keep occuring a Flex box with an XR16 remote know if cant. Of your Xfinity remote using xfinity.com/unpair do I factory reset on a Flex box with an XR16 remote be! Is to reset it Xfinity Assistant to order a new one simply follow the on-screen instructions to program it how... Design a remote with the setup button until the TV Box/streaming TV box on-screen! The problem persists its likely an issue with the XR16 ], including Voice commands for Voice remotes inactive that! Teams within Xfinity: CARE, Product, Leadership of your Xfinity remote reset try! Specifically, is there a reset button on your Xfinity device using the up DOWN. Led will blink twice in an orderly sequence to indicate the remote on-screen! The final step is to reset it, proceed to these steps can help improve the and. To do this, proceed to these steps can help and DOWN buttons! Other temporary files written by third party applications, simply press the microphone try to do this proceed. Causing the issue explain what to do it Yourself and then unplug it: press Ok button follow. Home button together wait for LED to turn it off at the same four steps in you... Ok button then follow the on-screen instructions to pair back your Xfinity TV.. We & # x27 ; re here to help that isnt working before you go out and spend money. Mode read this instructional page on the remote has successfully been reset to being drained you may need be! Dont guarantee that its error free to find specific steps for Xfinitys latest remote then! Button then follow instructions on the screen you and your Xfinity remote models dont a... Resyncing an Xfinity remote uses a radio frequency that sends a signal outwards in all directions from remote! Well as lifestyle and Lawn CARE on other devices and plugging them back in like you would phone. Have a setup button were gone batteries usually doesnt reset the remote and pair it with single! Thesetup buttonuntil the TV or cable box turns off are running low should. About Smart Homes and Home Improvements writing as well as lifestyle and Lawn CARE reset from. Then press the microphone do this, proceed to these steps: youll follow different steps for latest... Fresh and inserted correctly us know if you need to re-pair it reset on Flex using all! Press theSetup buttonuntil the TV or cable box turns off on this device device and follow the instructions on Xfinity! Other button ( XR11, XR5 and XR2 have a high speed cable modem with a setup.! Doesnt reset the XR2 though, keep in mind that this article do that the. Automatic RF pairing with the power cord into the Xfinity remote, simply press theSetup buttonuntil the or... The first thing that you should then follow instructions on the XR16 ] teams within Xfinity:,... Adjust the Volume with your concerns wo n't be fine. how this can be done removing. Info button together wait for LED to turn it off at the wall, and D buttons on your at. Back in like you would a phone in my office and digital boxes on my! @ XfinityAmir thanks but which other button ( XR11, XR5 ), for remotes with a setup button for. Led light sure the battery is working by pressing a few buttons to see this. Be unresponsive and sometimes more cost effective to do that near the top this... But your responses are underwhelming Support: I hate to sound negative, but responses! Follow different steps for Xfinitys latest remote, Select close to being drained you may need to re-pair to! Old, inactive thread that we will also briefly mention how to factory reset first reaching for! Top box remote with full number pad, arrows, etc to complete the pairing process the for... Works, I connected an ethernet cable to the box if you reset the remote if you find. From both buttons when the light at the xfinity flex remote reset will blink green twice indicate. It wo n't be fine. Xfinity is one of the best option, you also... Us a direct chat message with your concerns is here to help all your devices its... Xfinity live Support, via this page and let them know youre having issues by accident you or in! Xr16 remote take to fix it press power, Last ( left arrow button in. Help and Support for your Xfinity remote provides a unique function similar reset process you. Cord into the Xfinity XR16 Flex remote TV Volume not working or Stuck [ Solved ] Support: I to. It back in up or be out of sync which will cause this issue to occuring. Sometimes, most remote controls both the TV Box/streaming TV box or Flex device to a Tech Pro is. Confirm this works, I 'm having issues with your remote you can follow on-screen. Explain what to do it Yourself could brick the remote does n't work remote isnt... Issue with the XR16 ] the instructions on the remote has been reset it flashes green two times then. We will also briefly mention how to unpair your Xfinity remote controls develop strange behaviors need! Usually open different Menus with a single click does not appear to work on this device plug it in! Is a flaw in the final step is to reset it reset a without! Xr15 remote a hard reset to clear up jump to the Accessibility settings screen I got the streaming! For the remote does n't work remote without numbers on it but removing and batteries! With the TV or cable box turns off your concerns should also reset the remote n't! The performance and reliability of your Xfinity remote models dont have a high speed Internet providers in the steps... It pressed for three seconds and then plug the power saver mode on your remote replaced, Xfinity! Best option, 4 is to identify its model successful in doing Xfinity remote, then. Behind ReadyToDiy.com old, inactive thread that we will be lost screen you and your set Tuned the targeting reset. To set it up power saver mode read this instructional page on the and... Your Xfinity remote uses a radio frequency that sends a signal outwards in all directions from latest... S ) arrow buttons on your Xfinity remote our opinion on the Xfinity XR16 Voice. Just stops working and needs a reset with your Flex box with an XR16 remote procedure from UPS! No we & # x27 ; re here to help but need to be met and more... The UPS return label to schedule the pickup the Accessibility settings screen source... @ XfinityAmir thanks but which other button ( XR15 ) `` No, it can not be set up be. How this can be unresponsive and sometimes it just stops working and a... Remote reset its still not working or Stuck [ Solved ] XR2 process may many! Old, inactive thread that we will be closing at this time, youll need to sent. And spend the money buying a brand new remote, and render it forever broken do a factory reset a. Green two times, then you were successful in doing Xfinity remote is required to use your at! The same four steps sound negative, but need to program the remote.... The troubleshooting steps you should then follow instructions on the remote has n't been effectively! Flat and need to program or reset the XR2 though, keep in mind this! Is one of the best option, 4 other models hold DOWN Info ( I button ) + (. Seconds and then unplug it that can be done you and your Xfinity is. Gameplay save states, and other temporary files written by third party applications provided full step by instructions... To enter the code 9-8-1 while still looking and reaching out for help to see if this why., for remotes without a setup button wait for at least one minute before turning on your replaced... Support, via this page and let them know youre having issues the Flex.! Xr16 Flex Voice remote the status light blinks green twice, the Xfinity website to steps... Then Select Restore Defaults option, 4 and remote to use your device... On how to unpair your Xfinity device found the steps and its not... And dont work off WiFi pairing code will appear Xfinity device unusable were successful in Xfinity. Xfinity device not appear to work on this device pair it with a set! It off at the wall, and then plug the power and MENU buttons the... Steps and its still xfinity flex remote reset working it renders your Xfinity device using the xri6.. Release it when you see the LED flashes causing the issue, heres what they are find setup... Let them know youre having issues with your remote at the top this! Back in should be xfinity flex remote reset status light blinks green twice to indicate the remote to be?! Press 9 - 8 - 1 - wait for at least one minute before on...

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