The latest Apple TV 4K test lets you watch four sports streams at once, Why is my iPhone beeping? their PC. At DPI Inc., we seek to exceed your expectations as we bring you the latest in technology and features. Still, it was better than the first-gen WD drive, which lasted 4 hours and 39 minutes. Ii just piggy backs on the router, and in fact the MPW signal will disappear from your list of wifi connections after a short while. Someone will respond via email to your request shortly. Powered by Discourse, best viewed with JavaScript enabled. As with the auto-backup of our iPhone, we had no way to pause or cancel the file transfer. If Ontrack cannot retrieve data due to covered data loss events, Western Digital will refund you the full plan price1. Offer Price {{inventory.prices.sale.amountFormatted}} are idle or just used for everyday processing. Wi-Fi LED off and Power/Battery Status LED blinking white, To turn on from standby, momentarily push until lights start blinking. - After the My Passport Wireless Pro boot up, the disk LED will start . (Sometimes we found the former worked, sometimes we needed to use the DNS.) Travel Light Stay Creative And then you're into the My Passport Wireless Pro dashboardmuch as we've seen before on other WD My Cloud-enabled drives. ET, call 1-877-487-2778 (TDD/TTY:1-888-874-7793) Outside of these hours, call 202-647-4000. Hi @sfogel2 and @aelorenzo - great news! Thank you, your quote request has been submitted. We had to go manually to Plex's site, sign up for the service with an e-mail address, and then download the software. Ontrack offers decades of expertise in data recovery with a very high success rate. The app defaults to showing all files and folders. Adobe Creative Cloud connected We moved through the options to see what was available to tweak. On Anvil's Storage Utilities 1.1.0, which assesses read and write performance into a rolled-up index score, the My Passport Wireless Pro zipped to the top of the class with a score of 258.6. For example (and ironically, for a product aimed at photographers), the app struggled to display the JPEG images we had loaded onto the Wireless Pro. We strongly advise you to install the WD apps on the Wireless Pro (Backup and Access). My Passport Wireless Pro cannot be connected to the LAN router or connected to the internet. Being more-than-casual photographers, we took the drive for a spin to see how it stacks up to the competitionand how well it fulfills its mission of streaming wirelessly. Click Ok. If so, disconnect MPWP from USB of computer and press power.button until wireless LED is on and power LED blinks. Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.list.amountFormatted}} Click Ok. Allow My Passport Wireless Pro to complete the content scanning and thumbnail generation before attempting to stream 4k video content. remained connected after performing the MPW setup. Using a web browser, open the My Passport Wireless Pro dashboard. A 2TB version carries an MSRP of $229.99, about $50 more than the Seagate 2TB wireless drive. With My Passport Wireless Pro, you can simultaneously stream up to 8 HD videos2 to multiple connected devices. The whole process could be better streamlined, but it does make it easy to map the My Passport Wireless Pro to a drive letter, create a shortcut, and upload files to the drive. Offer Price {{inventory.prices.sale.amountFormatted}}, {{customPromotionInfo.ctaLabel}} 3.) Anyway, better luck with the replacement unit. My Cloud EX2100. https://www.pcmag.com/reviews/western-digital-my-passport-wireless-pro. My gas service is currently off, and I'd like to get it turned back on at the same address. Under the Automatic Update section, select Check for Update. As a secondary option to continue using your device, you can directly attach your device to your computer as outlined in the User Manual on page 19. For additional assistance with driver issues please see Answer ID 13977: How to Install WD Drivers for Windows and macOS on External Drives. We also observed a sharp, difficult to describe, sound that occurred frequently when switching Wi-Fi on and off; outside of that, the My Passport Wireless Pro was quiet. If there is a new update, you will see a pop up confirming to upgrade your firmware. Once the update is complete the LED will return to the normal ON state. Connect computer to the My Passport Wireless Pro Wi-Fi network. Prior to connecting the MPW, all devices connected to my router We're not delving deep on the Plex software here, but we will note that the integration could be stronger, particularly for offline use of Plex as an interface for accessing the media content of the drive. Blue 1st, 2nd, 3rd. Clicking on the "connect" button on it, then automatically transferred me to the dashboard (browser = 192.168.60.1) and then to a wizard that provided the various steps to connect it to my main network/internet. Why USB 2.0 for the power-bank connection? The Pro title and the wording of the product description on Western Digitals website makes it clear that this drive is aimed at a prosumer audience,one that doesnt mind paying extra if it means streamlining your workflow as WD puts it. One thing we noted when testing the device is that it vibrates a fair bit. Good, I hope you ordered a brand hew one this time. Yeh I tried that, anyway it says the drive need to be on to restore to factory. After packing it away to send back and ordering a new one I had a thought. This article explains what is a My Passport Wireless and My Passport Wireless Pro device. through where I purchased it, for a replacement. WDs My Passport Wireless drives are battery-powered and wirelessly accessible from your phone or tablet, with no internet connection required. Good battery life for a wireless hard drive. All Rights Reserved. I was looking for a means of reconnecting to where I can again select the main network to connect the drive to, namely the wizard as in the original connection. You really need to discover where the problem lies within your network, and/or other reasons. Under the Automatic Update section, select Check for Update. Its a radically different design and it can be argued that it has an improved set of features, with a lot of lessons learned from the first-generation wireless hard drive. - Turn OFF the My Passport Wireless Pro. Download the firmware to your desktop and you will find the actual firmware in this format: MyPassportWirelessGen2_x.bin. The My Passport Wireless Pro uses a 15mm tall, 2.5-inch hard disk drive with a 3TB capacity (in our review model) from the WD Blue family. I have read so many posts on the WD Community that I am dazed. If you need to travel due to a qualified life-or-death emergency, please call the National Passport Information Center for an appointment: Mondays through Fridays 8 A.M. to 8 P.M. connecting to my home wifi. Turn on the My Passport Wireless Pro by pressing the Power button for 3 seconds. My Passport Wireless Pro cannot be connected to the LAN router or connected to the internet. Turning off media servers reduces the amount of CPU and memory being used on the My Passport Wireless device. With a USB 2.0 port, you can easily transfer media from an external USB storage device like a DLSR or CF card reader. The Web Dashboard has some other cool advanced features, like turning on SSH and FTP access, as well as a feature called Drive Lock. Drive Lock is particularly cool because itll deactivate the USB 3.0 port functionalityso if your drive is lost or stolen, the person who finds it cant just plug it into a PC and access all your stuff. . Actual Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.sale.amountFormatted}} *END, Western Digital Product Lifecycle Support Policy, My Passport Wireless: Connecting to a Wi-Fi Network, How to set up My Passport Wireless with Windows, My Passport Wireless Pro & SSD: Power LED Behavior After Firmware 1.05.01 and Higher, My Passport Wireless Pro & SSD: Not Charging The Connected Mobile Device, My Passport Wireless: Does Not Charge While in Use and Connected to the Power Source, Boot-up or USB mode activity or SD Card Transfer Activity, Pulses in the color of the correlating charge state (for example, pulses orange when charging between 20 and 49%), Wireless network connected or active (all modes), Wireless network connected to access point (AP) but no Internet connection (shared connection mode), Wireless network failed or no network connection (all modes), Blinking red with Power and Battery Status and Wi-Fi LEDs alternating. Connect computer to the My Passport Wireless Pro Wi-Fi network, Under the Automatic Update section, set Auto Update to On, From the App, go to the My Passport Wireless Pro Settings. The MPW is not affecting anything this way. 2X 2TB samsung 980 pro. The last is the "standard" connection mode that gets configured via the Wi-Fi tab on the dashboard. Right? Evga G+1300 Psu. Unit is designed to NOT work this way. You'd be forgiven for forgetting that it could do that, considering that that process was left off the Quick Installation Guide entirely and buried on page 16 of the full manual. When combined with the My Cloud mobile app, you get anywhere access to files stored on the drive through your tablet or smartphone. On PCMark 7's Secondary Storage Test, the Wireless Pro fell to third, scoring 1,490 to the Seagate's 1,588 and the Corsair's 1,752. {{relatedProducts[item.code].minPricedSKU.billingPlanName}}, By entering your email address, you agree to receive communication from Western Digital that includes news, offers and updates and acknowledge Western Digital's, {{promotionInfoPerProduct[item.code].cpJson.ctaLabel}}, Flexible payment options through Western Digital Credit, 1. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues. The drive offers 802.11ac connectivity which in theory means that you will be able to transfer files far faster. My Cloud Mirror (Gen 2) My Cloud Mirror. As for accessing the drive via a PC? Search pdf for the words. I suggest you get your devices connected to the home network as they should be. the rest is shots of my set up to go with it all. This 2TB capacity model features a single 2TB WD Blue WD20NPVZ 5400 . In that same vein, it stands 0.9 inch tallin other words, thicker than today's typically slim portable hard drives. Yes, it is more expensive than its predecessor, but it is a better product on almost all counts. Download the firmware to your desktop and you will find the actual firmware in this format: MyPassportWirelessGen2_x.bin. That was likely an issue with Windows rather than the device. requires that I reset it again. Battery life wasn't quite up to WD's claims, at least in our video-streaming tests. me to it possibly being defective. Update the Firmware if an update is available. You may unsubscribe from the newsletters at any time. And if you have a Wi-Fi password turned on, they cant connect over Wi-Fi either. The My Passport Wireless Pro reminded us of an external DVD player or the Voyo V3 mini PC. Go to your web browser (i.e. However, the battery level may not be at 100% when you take it out of the box as it may have been in transit or on the shelf for a significant length of time. Turns the drive on and off and wakes the drive from standby mode: The My Passport Wireless Pro device is pre-charged at the factory. However, each time I turn off the I suggested several months ago this function in the My cloud app and someone from WD said that it could be a good option for the new app version. What is noticeably different is the drive's weight. If your meter is inside, an adult 18 or over will need to be home. Clicking on the connect button on it, then automatically transferred me to the dashboard (browser = 192.168.60.1) and then to a wizard that provided the various steps to connect it to my main network/internet. We're here to help. Based on streaming HD 720p, 3 Mbps video to one device over Wi-Fi 2.4 GHz single band only. The app integrates into your Windows system tray or is accessible via Windows' Start Menu. from the MPW. only about 10 feet away. So I guess I need to clean my files and Yes, the mpwp is made to reconnect back to the home wifi, and there are other reasons why it may not, other than defective, and i went over some of those reasons. Use My Passport Wireless Pro as a portable media server and wirelessly stream media to a Smart TV, smartphone, or any other supported device with Plex. After the My Passport Wireless Pro boot up, the disk LED will start flashing while the update is happening. The My Cloud app has had some top-level interface enhancements over earlier iterations that improve accessing the drive and the general layout of the app. At the bottom of the Hardware page are two Power options Shut Down and Reboot.. properly connected and accessible, when the connected devices (In both cases, it took the better part of a minute to start up the file.) With a few clicks of your tablet, you can turn an idea into a masterpiece wherever you are. Our 16 folders of 90 MP3 files (representing 670MB total data) required 6.5 minutes to transfer wirelessly via 802.11ac, for an average rate of about 1.7MB per second. We connected to our Apple iPhone 6S Plus using the 5GHz band. Want to know which are the best external hard disks. When we first tested the drive, the power button was actually our first source of frustration: It behaved inconsistently upon power up, and it took seemingly forever to power down, one of the handful of glitches we experienced with the firmware that the drive shipped with. my laptop connected to the router by wireless, I figured the In addition to the battery-gauge LED, the front face has two additional LEDs. the original IP address of the dashboard 192.168.60.1, and set Drive doesnt turn on. while being connected to the home wifi, several times I had Now try to connect phone or tablet to MPWP wireless signal to set it up. automatically after being disconnected, once the initial ), Powered by Discourse, best viewed with JavaScript enabled, My Cloud OS 3 Personal & Network Attached Storage, Shut down My Passport Pro Wireless without computer. Just take the MPW out of the mix and work on your network issues. A 5GHz 802.11ac band provides faster performance to compatible wireless AC devices, while a 2.4GHz 802.11n signal provides improved long-range performance for both wireless AC and N devices. For example, when we first signed in and got connected, the app prompted us to automatically back up our entire iPhone. My Passport Wireless Pro gives photographers and videographers portable storage to easily offload, edit and stream photos or high-definition videos in the field. As for the Plex Media Server that you're prompted to download and install, the WD setup software never actually downloaded and prompted us through the installation and sign-up process. The new-for-2016 Wireless Pro ($229.99 for WD's 2TB version, and $249.99 for the 3TB model we tested) retains the basic idea, but it shakes things up a bit with a drastically different design, new features, and improved hardware insidenotably, a higher-capacity hard drive and a larger battery. - Turn OFF the My Passport Wireless Pro. That's unclear, since both the Seagate and the Wireless Pro claim 10 hours of battery life, though we don't have the spec on the Seagate's battery. Turn OFF the My Passport Wireless. It's probably far cheaper to get a couple of devices to replace the Wireless Pro (a hard drive coupled with a hotspot/battery/card reader), but if you go that route you don't have the elegance of an integrated solution. Our Brands for Business Products By Category Physical Description of the My Passport Wireless The drive has two LEDs: Power/Battery Status and Wi-Fi The drive has two buttons, Power and WPS, and a USB 3.0 port The drive contains a slot for an SD Secure Digital card Understanding the LEDs and Buttons The drive is pre-charged at the factory. leaving the MPW connected? A little more than a month after the drive was announced and made availablethis behavior and allto consumers, WD released a new firmware (version 1.01.11) that addressed many of the glitches we experienced during our first pass of testing. Weve partnered with Ontrack to provide protection for routine and extreme data loss scenarios such as drive failure, viruses, and software issues. It seems like you are doing things correctly UNLESS you have the device plugged into USB of computer AND are trying to turn on power/wi-fi. (See our Performance section for more on how the Wireless Pro did in our battery tests.). We tried a variety of video files, primarily formatted as .MP4 or .MOV, and experienced choppy video playback with frequent buffering pauses, before and after the firmware update. large files, I want to be able to connect by usb to my PCs and Bring it on an all-day photo shoot to keep your photos backed up and mobile devices powered. If there is a new update, you will see a pop up confirming to upgrade your firmware. 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The solution, for many folks, might just be a much simpler one: Buy (and carry) more flash cards. WD markets this drive toward "professionals," but that doesn't mean every user will be tech-savvy enough to dope out how to get the most out of the drive. that, both the MPW and the devices connected to the router now / {{inventory.prices.sale.billingPlanName}}. We've used most of the wireless hard drive competition, and noticed the Wireless Pro's weight immediately. for best reception of MPW signal. drive, Roku devices, wifi printer, Desktop and Laptop etc. The software is no better: The My Cloud app doesn't show the status of the backup, and the browser-based dashboard only shows the progress buried under the Media tab. It will show how it works, as well as looking in the dashboard itself. For more information, see TechRadar's Reviews Guarantee. The output is a standard A-type USB 3.0 receptacle. My Cloud EX2 Ultra. wifi. All Rights Reserved. To learn more about this, visit Western Digital Product Lifecycle Support Policy. - Insert the SD Card. This is how it all is supposed to work, of course. In comparison, the 2TB model of the My Passport Wireless (opens in new tab) sells for 146 (around $190, AU$250) while a standard 3TB hard disk drive like the Maxtor M3 (opens in new tab) costs 90 (around $115, AU$150) and a 2TB HDD (Seagate Expansion (opens in new tab)) retails for 63 (around $80, AU$105). It's worth noting that the average drive read time stands at 8.5ms. Please select your product family: My Cloud Home My Cloud My Cloud DL My Cloud EX My Cloud PR My Passport Wireless How to set up your My Cloud Home How to upload content from your mobile phone How to centralize all your content not change connections while sitting idle and should stay PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis and may not be used by third parties without explicit permission. Cosair K100 optical mechanical keyboard, M65 rgb Elite mouse, MM700 rgb desk mat, Virtuoso . The original WD My Passport Wireless came out two years ago, sporting a recognizable rectangular design, with some additional thickness to accommodate an SD-card slot and a battery inside. You will see a pop up confirming to upgrade your firmware. The unique signal will shortly dissapeare from being detected. Long press the SD card button and the contents of your SD card will be automatically copied or moved depending on how the button is configured to the hard disk drive. My Passport Wireless User Manual | My Passport Wireless Pro User Manual| My Passport Wireless SSD User Manual. Sadly, video streaming was less consistent. I use my MPW as a media file server for iPads and iPhones when we travel. The device provides an excellent battery life (at least on paper), sterling flexibility, impressive connectivity options and a better all-round design than the non-Pro version. 2023 Western Digital Corporation or its affiliates. Or, I want to add a new location to my account. What version(s) of Windows are you using and if all is well, your devices will appear under Network of File Explorer. You are now in the My Passport Wireless Pro Web Dashboard. Tap the Hardware button in the ribbon at the top. My Cloud EX4100. We transferred files from our computer to the Wireless Pro drive, into a new folder we created called "Music." Wi-Fi password protection helps to keep your photography, videos, music and other important files safe from unauthorized wireless access. Sign up for emails from Western Digital brands. The addition of Plex is an interesting feature and we'd like to see more of this sort of thing in the future. They consist of a few Win laptops for W in 7 and 10, WD NAS, WDTV w/drives, Amazon Fire TVs, Chromecast, Roku, iPhones, iPads and other various wired and wireless gadgets. If you have sames issues again, Id say there are other reasons why you are having trouble. The drive supports pass-through so you can connect to a Wi-Fi network to access the internet. The only means I have found to reconnect it fully, is to reset the drive (holding 2 buttons for 10 seconds), which then performs as it did for the initial connection. I never buy pricey gear that was a return. Be connected via Wi-Fi to your My Passport Wireless Pro. And a large SD-card transfer proved tedious: It took 40 minutes for half of a 59GB set of images to transfer from an SD card, and at the hour mark, we'd only gotten through 46GB. Streaming playback was balky whether just one of these mobile devices was trying to stream the sample vids, or several of them were trying simultaneously. When initially connecting my MyPassport WIFI Pro, it provided a wifi SSID in the Windows Network listing. return it to try again. To learn more about this, visit Western Digital Product Lifecycle Support Policy. Streaming media content from a My Passport Wireless Pro or SSD results in media buffering and pausing. Turn OFF WiFi Networks. My Cloud EX2. On top there's the WD logo and six status lights: four to indicate the battery capacity, one for the Wi-Fi status and one to indicate whether the drive is spinning. Making a move? When we viewed the Photos tab, we saw the drive showed nothing but icon placeholders, as you can see below. all appear under the Network. Almost as frustrating: While you can set an SD card to automatically transfer, you can't get any confirmation of a successful transfer on the drive alone. We spend hours testing every product or service we review, so you can be sure youre buying the best.

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