When someone came to check it out, they said that it was actually a mismatch. Mungo Homes. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. Scripted responses are not the same as personalized responses. Customer Reviews are not used in the calculation of BBB Rating. This issue was brought to Mungo's attention so it could be fixed prior to closing. The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. Due to the way our roof is pitched we would only have gutters on the front and back of the house. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. LOCKEMY, A.J. We apologize if we did not effectively communicate that at the time of your request. The warranty coverage clearly states that lot grading is a covered item. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! Beware of Mungo. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. Upon her initial report to us, we conducted two mild tests of the substance. Winston Ridge, March 2023. Water leaking on side wall not ceiling. Mungo Homes Customer Service less than expected - Mungo Homes Mungo Homes Poor quality homes Sensible Home Warranty Total scam, charged me $2,000 for home warranty and refuse to repair AC unit Sensible Home Warranty This type of terrible and mismanaged home warranty business McBride & Son Homes A foundation crack is clearly a major structural defect. Negligence still happened at their hand. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. Sort. We look forward to a representative from Mungo Homes contacting us to schedule an on-site visit to address our concerns. This response was only given after a threat of legal action. I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. The brick that fell from my home was large, heavy, decorative brick. It is now 4/19 and neither Mr. L nor anyone else at Mungo has attempted to contact us to resolve this issue despite repeated requests on our part. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. Hold your hats, it's a dumpster fire. A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. Taylor Morrison2. So they would have to get in touch with Mungo homes in order to see about fixing this issue. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. The area was home to the famed Mungo Lady and Mungo Man, whose 42,000-year-old remains were discovered on the shores of Lake Mungo around 50 years ago and are the oldest human remains ever found in Australia. Complaint [protected]. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. March the 27th they bought machines to put in my irrigation and grade my back yard 2 months after closing! And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. See the estimate, review home details, and search for homes nearby. I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. They told me today it will cost me 5,000 to 7,000 they must think I'm rich and stupid to fix a problem I made the aware of in april after the irrigation was installed and the rest of the yard was graded. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. Want restitution. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. We desire to be treated with respect and not pushed off to the side because we are a young couple. Therefore, the installation of a French drain is not warrantable. Presumably, this is a result of sanding drywall during construction. I complained about not receiving notice of the jackhammering. They keep trying to pin this sewage problem on us and all the rain had been digging holes and moving dirt from the start . ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. They even went ahead and landscaped in its place. Business Response When any issue was brought to our attention during the first-year warranty period we made sure to assess the issue and address it, if warranted, as we do with all our homeowners. I responded multiple times that this response was unacceptable. Scorched wires, flashing lights, & both legs of power replaced. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. A few weeks later, Reuben T. was working at another property in my neighborhood. The roof started leaking again a year later. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Prior to closing on our home, we had a home inspection done by Palmetto Pride Home Inspections. I advised him that I did not purchase that and it was here when I bought the house. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! Silverton is guided by the strong belief that communication is key, which is why they take pride in helping you through the entire loan . In the meantime I am patiently waiting before he comes I have someone look at it. Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! He came out and took photos. ComplaintsBoard.com is a leading complaint resolution website on the Internet. BBB Business Profiles generally cover a three-year reporting period. 3ba. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. Poor workmanship and customer service Where do I even begin. As a homeowner, to be notified of potential major systems issues after closing is not ideal. It is still Mungo's name on the product, whether they fix it or not. He did not. The Warranty Manager continued to tell.us Mungo would make it right. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. We purchased a home from Mungo in November . They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . This home is only 21 months old and has happened to.other Mungo homeowners. He also sent me an email on 9/30 stating that Mungo would reimburse me. The investigator came out on 7/14 and took photos. A new home should not bread this many issues. Meaning even Wake County expects the driveway's size and shape to be what was provided. This company offers new home construction. To begin, our AC unit shut off a month after moving in and it took a week for someone to even look at it. Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. Well guide you through the process. 07/01 - No response to 6/1 email, sent a follow up email. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. Try a handmade pasta dish, or sip on a glass of wine. Mungo Homes of North Carolina is constructing a house next door to ours. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. You guys drop the ball and should work with us. Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. Ms. M replied the same day advising she forwarded the report to Mr. P and invited me to contact him directly. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. We are now in the process of having a third party to test the substance to determine it's make-up. Mgmt said to avoid talking to neighbors about issues with our homes. Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. Mungo Homes has left an official reply on this complaint. Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). My husband and I are purchasing lot 55 in the *** community. I was amazed and will definitely refer them to anyone! 5bd. They came and meet me at my home on 04/14 to look at the problem and said they seen what I was talking about and the smell was just from standing rain water and they would get back to me with a resolution. $434,870. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. APPLY RESET. 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. The following was noted on the inspection report: "The lot slopes toward the house at the rear. I replied that i already did. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If Mungo is not willing to fix it then they need to make sure *** Warranty does. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. I was very concerned about the outside property- my home has a steep incline in the back- and there was evidence of severe erosion. Until the foundation is fixed, then, this complaint will remain open. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. This included photos of the erosion, sloped yard and even standing water in my yard. Reuben T. replied to my message that I should contact Mungo warranty. Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. We are receiving neither. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. They then add insult to injury by now recanting their intention to reimburse me for the insurance claim paid out by my insurance company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 5.0. Five weeks after the initial incident and my roof still leaks when it rains. Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. I will attach pictures! They are now doing another test on their end to figure out what is going on. SOLD APR 6, 2023. Again, Palmetto Pride noted the same issues with the foundation and grading as they did in the initial home inspection. My husband age 23 starts his new job July 14th. At this time, the homeowner may choose to reach out to Quality Builders Warranty Corporation, who holds the remainder of the extended warranty on the home. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. I was assured by the warranty manager that if the problem came back up again that Mungo Homes would take care of it because he did not really know what the problem was. We have been in contact with Mr. to address his areas of concern when the weather permits. Worked on my time. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. Bought home (*** Dr. Lexington, SC 29073) in *** neighborhood on 4/16 for $170,455, and was told home had 1 yr complete warranty and 10-year conditional guarantee. Pulte Homes has a reputation for building quality new construction homes. Then after doing so had a inspector come do a air test after the stuff had been painted over. Since then, there has been significant rainfall, and my back yard has eroded much worse. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. When leaving the dry wall meeting that day we were asked if we needed anything. You can also call us on 020 3856 6068. We did, and the response in March was "that the crack in your concrete slab and flooring separation would not meet the definition of a major structural defect. I've also left voicemails and have yet to get a call back. Need to find a different location? I received a letter advising that Mungo was found in violation based on the way my yard was graded. Was told to contact HVAC Company. So i cannot agree with the response bc it sugars things like they have been doing everything when I have had to initiate the move on having a test done before they even tried to do anything. So how can you tell me this?!? The complaint has been investigated and resolved to the customers satisfaction. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. I have texts and pictures for proof and they still dont want to fix the issue saying when the tree was removed the roots from the tree must have hit the sewage tank. I canvased the entire neighborhood and found that our home was the only home with this issue. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. Then they tried to say we must have removed dirt from on top of it! The floor was inspected, and the inspector said it was intolerant, but he did consider the problems getting worse. Mungo was negligent because the brick was not secured properly. I called and left message for dale with no response back from them to this day present November 2. In order to do our part to slow the spread of COVID-19, we suspended warranty services March 16th through May 31st. I just want my yard fixed and that terrible smell gone. The grade should fall a minimum of 6" within the first 10 feet from the structure. Unacceptable by any standard. This comment was posted by a verified customer. Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. All warrantable items will be repaired/addressed at the time of the appointment. 2020-07-02. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. HVAC Company sent another email to Mungo. Myself, age 22 starts medical school July 14th. Our warranty team has discussed the concern surrounding the homeowner's toilet issues. ft. home is a 4 bed, 3.0 bath property. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in markets throughout South Carolina, North Carolina, and Georgia. If you are inquiring about a product name or a paint color in your home, please refer to your contract documents. We contacted Mungo again in December and they told us to call *** Builders Warranty, which referred the matter back to Mungo. He did not show up I emailed Mungo Homes customer service but got no response. 2022 Top Workplace in South Carolina In December we discovered that the crack in the flooring was caused by a crack in the concrete slab foundation of the home. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) They tried to fix it again, unfortunately, the leak came back. Our lenders have been ready for weeks. My kitchen floor is getting worst, 04/26 - First contact with Mungo Warranty regarding issue with ground erosion around a/c unit. They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. Valuation: $186,520. I would like Mungo to review their polices and procedures on a case by case basis. The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. i would clean and then it would return. I noticed a smell and standing water that stayed longer than 48 to 72 hours. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. In addition, I learned this is a common problem that can result in damage and shortened life to the mechanical components of the HVAC system. 92. *** contacted *** Electric to evaluate the property. 175 Sessile Oak Dr, Savannah, GA 31419. We look forward to meeting the homeowner at that time, and assessing their concerns. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. Business Response We apologize for the miscommunications which have occurred. He got to my house that day, got on the ladder and was done in 7 minutes. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). Supervisor was fair. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. 07/05 - HVAC Company sent another email to Mungo, stating landscape issue, not HVAC issue. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. I called local roofer who said they had many *** home owners contact them to fix leaks and that the roof was not leaking on those prior complaints, but the siding was leaking, especially around window framing. He never checked the other stones. Indigo Pointe, March 2023. Share your photos and videos with others to prove the truth of your words. Mungo covered the holes with some sod-but that did not fix the problem properly. Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. Meanwhile, our shower is out of commission. Mungo has now indicated that since this is beyond the 12 month warranty period that they owe me nothing. In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. *** finally came out and looked at my problem on 06/29. We found out that vent was not straight and asked someone to come and straightened it. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. 4bd. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. Calls to this number are answered in person between 10.30am and 3.30pm. 19 were here. Current Employee, more than 3 years. Birdwatching in Mungo National Park. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now.

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