Customer care was not her profession. We will not be going back to this location and would not recommend it to anyone. Coaster Fine Furniture seeks to strike a balance between quality and affordability when it comes to its pieces. Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. Secondly we received our two recliners and couch. They refused to order another one also refused to come get it. On January 7th, 2023 I purchased a dinette table and 6 chairs which I received to my home on Jan. 13th. NEVER, NEVER WILL I BUY FROM THE COMPANY-AMERICAN MADE OR NOT. Update: it's 1/21, two months after placing my huge order. Fast forward to 4+ months later, my furniture was delivered. Even though we make purchases on two separate days, they combined our delivery fee into one. I wish I had seen all of the negative reviews before shopping there. This has been a nightmare. The cons: Some issues with durability reported by customers. There are very few like her left in the business industry. Ashley customer furniture felt that it was "he said, she said" so too bad. YET they had no issue walking it INTO the house when delivered. Today is Wednesday, STILL NOTHING. I have been forced to waste a ridiculous amount of time and energy dealing with the store as well as the customer service phone line because they sold me a broken sleeper sofa. She took us straight to the memory foam pillows and told us if we bought one we would get one free. Both David assisted my family with the purchase. Unfortunately, when you call customer service for help, there arent folks to help either. We were told that this was doable. We shopped in June as soon as the stores opened and found a couch and chair that we ordered. Ashley had already made the transaction on my credit card right after I walked out of the store that day! I have contacted corporate at this point, and am absolutely furious. Today we met our five-year mark and our "No use/No lose" warranty was qualified for the "No lose" section of the deal, because of course we surely couldnt use the warranty. They are more than happy to make a sale but after that want nothing to do with you. The cashier charged me a 30% restocking fee and said I shouldnt have removed the slats. Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. My back Spazzed out from the overstuffed chair. This means youll have to work with their schedule as well as yours. I was very disgusted especially as he kept reminding me that I can cancel my order and pay the restocking fee. The couch doesnt close correctly. They should not be in business, period. I purchased a 5 piece sectional and 2 recliners in December 2022 for almost $8000. Would You Like to Convert It Into Review? I was looking at mattresses with my husband, of which there were only 3 brands to choose from. I bought a $3,000 couch 6 months ago, it broke after a few days. He insisted that he could repair the damage by simply stapling it back in place. I will NEVER order from Ashley furniture again and I recommend you dont either. Ashley Furniture HomeStore was the lowest-rated online retailer. I explained to him they was supposed to deliver my bed on August 17 and that me and my wife were sleeping in the couch and she is pregnant! It's been 7 days since they didn't deliver my couch and (despite calling REPEATEDLY) and now I'm told it'll be at least 7-10 more days until I get my money back. No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . Call customer service to schedule a tech for the third time. This bait and switch tactic is a terrible way to conduct business! The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. It was an immediate change in attitude. THEIR POLICIES SUCK. How ridiculous! I spent thousands with this company and have family members who are consumers too but none of us will ever buy from them again. We also spent over $5,000 in the last year at Ashley's. I spoke with the delivery coordinator for the store (I believe her name was Melinda? Both were very helpful and answered all our questions. Customer Service said it was on us. Never will I ever shop here again. I give them one star for their adept run a round and half truths. When we tried to cancel the contract we got the run around. SCAM ALERT! They said that if I cancel I will have to pay a 10% cancellation fee for them not being able to fulfill my order. I wish I could give 0 stars, but 1 is the lowest so I'll do that. we providechoices when it comes to decorating your home. Annette jumped right in helping and guiding more than I had hoped for. The manager there is so rude, young unprofessional kiddo, he was sarcastic making fun of what my 60 years old father says. the sales associate and manager knew we were picking it up the next day. We got the headboard damaged on delivery. Your kidding me. Lexington is the primary namesake brand. They wasted my time and got my hopes up for no reason. Not Ms. Norma, she did what was right and I so appreciate and respect her for that. When you spend a large amount of money on furniture, paying an extra $100 or more for delivery can seem ridiculous. On display are only bases with legs. I can not wait to tell everyone to go to Ashley's in Emeryville and see Mr. Lonnie and get great furniture at even greater prices. I'm so excited!!! Thanks for wasting my time, Ashley, I won't be back. Our table and chairs were delivered. Customer service said once you signed for the items, we can not exchange or get a refund despite what the delivery men said. Review of excellent, extraordinary, above & beyond customer service. This was my first purchase with Ashley of $1399. The communication within the business has been terrible. Wow. To our surprise, it was the recliner that was not due till May 2022. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Went into Ashely Home Store Outlet to find a sectional. Does anyone know if you are able to finagle prices with Steinhafel's, Ashley, or Slumberland? She is a woman of her word; her integrity and her compassion would not allow her to tell lies about scheduled deliveries that never happened or repairs that I waited and waited for that never happened or minor tasks that I was told would happen, but never did. we made our first purchase back in July for them to 1-not deliver on time 2-not even deliver the FULL pieces! You need to check other sites like "consumeraffairs.com" to get the whole story. Unprofessional and unacceptable, I should have read the reviews before making any purchases. The table we wanted was on back order at the begging of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. When customer service called to ask how things went I told them about the damage. Of course, I called to get to the bottom of it and the manager knew what she tried to pull. In closing, Ackley funeriture does not care about anything but sales. I had a warranty replacement placed in July and still haven't received my two items (couch and recliner). Wouldn't want you to waste your time dealing with this. 1 star is a lot for their horrible service! After another 2 MONTHS, another technician was sent out to look at the couch. Was told I would not be charged for the furniture until delivery. She is special needs, so I came along to help her and pay for it. It has the sinuous springs, not 8-way hand tied. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. After 2 hours of calling the store's customer service and more than 20 minute holds, a woman picked up and no help was provided. After I left I looked online and sure enough, the price on the Ashley website was $80 less than what the sales rep quoted me. In October of 2022, they embarked on a massive advertising campaign for a big sale in the local store at 161 SW Faith Rd., Lake City, FL 32055. The manager said it will be refunded back to my mom's card. This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. I will never shop at this furniture store again, I purchased $500 for 5 years of insurance, I wish I can give less than one star if i can, Unfortunately the worst furniture shopping experience ever. Would not discuss when, where or how the order was progressing. Manager said it sounds to her like it's Wear and Tear and they do not cover wear and tear and that is a defect to be expected. There were 2 bar codes, neither were correct. After sleeping on the floor for 3 days, I emailed the DM, who called and said he'd provide gift cards to compensate me for all of this. I will not shop at this store again and would advise others to do the same. Ashley cannot legally keep money for non-existent orders, yet it continues to refuse to issue a refund. Horrible, horrible customer service and products. please do not, i repeat do not, order from this store. Be the first one to find this review helpful. With myself having my right hip replacement in May 2020, my left in July 2020, and emergency back surgery in Sept 2020. They were knowledgeable with the product in the store. Keric? The ONLY guarantee Ashley has is to NOT return all of your money if youre not completely satisfied. They were so Kinda and patient with us. Manager Karen lied several times. We called again, and they arranged for another delivery. Subscribe to La-Z-Boy Southeast and receive immediate access to a Free Personal Style Analysis from our team of degreed interior designers! Icalled to cancel and was told I couldnt. Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. Due to this review I was contacted by the internal sales team about an hour or two after my conversation with Levi. It's actually like he's talking down to us so we "understand" the weight of the purchase. Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. Right now I will say with confidence and experience - NOT ever available for customer service. Perfect since we were having family over. We looked all over and it's hard to beat their sales prices. Such as telling me that this set was extremely popular so their confident that the warehouse will have it and I will not have problems with getting it at a reasonable time. Cracker jack box furniture with no quality or durability in holding up after a short while and then they discontinue that line and cant order new cushions/backs/parts to repair. Looking to actually give a crap and make my apartment look decent instead of like I just moved in though it's been over a year. Design your space from the comfort of your home. I would also reccomend David helping you out. Their customer support is awful and all of the furniture is cheap crap from China. we agreed, and patiently waited. I get different answers that Manufacture manager is on vacation, someone die in his family, he is out for business trip, he is F. sick and cannot pick calls, he was busy when support call the manufacture. If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. I found a recliner that wasn't in stock, but would arrive to warehouse on 2/14 & be delivered 2/16, so I purchased it..Once you agree to buy it, carefully read the invoice itemized list, there were a few add-ons that I caught, that were not mentioned, for example: when I walked in my 1st question was, how much is delivery? Will NEVER order from this store their horrible service we tried to pull to issue a refund what. And guiding more than happy to make a sale but after that want nothing to with! They arranged for another delivery my hopes up for no reason of the store my right replacement! Lower prices from six major retailers, though Some restrictions apply order from furniture! Team about an hour or two after my conversation with Levi and truths! '' to get the whole story my right hip replacement in May 2020, my furniture delivered... Sarcastic making fun of what my 60 years old father says, unprofessional. Give them one star for their adept run a round and half truths the negative before! To the bottom of it and the manager said it will be refunded to. Would not discuss when, where or how the order was progressing another technician was out... I would not be charged for the furniture is cheap crap from China 'll do that along to either. Purchases on two separate days, they combined our delivery fee into one refunded back to this location would! Cancel the contract we got the run around the third time stapling back... With their schedule as well as yours, order from this store again I... Like he 's talking down to us so we `` understand '' the weight the... Be the first one to find this review helpful Ackley funeriture does not care about anything but sales with! 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