Because I dont This is different to a hold being placed on your payouts, when you may need to take further action on your eBay account to resolve the issue. After the dispute process is complete, you may receive a refund and the dispute will be added to the record of the other party. I want to sell my guitar but I am wondering if media mail can be used, FedEx label charges way higher than expected. If you don't agree with the buyer, you can challenge the payment dispute and provide some supporting evidence to help resolve the issue. Depending on the situation, you may need to cover the cost of refunding the buyer, and/or pay a dispute fee. It will also appear on the My eBay page. The seller refunding the buyer up to the full cost of the item plus any applicable sales tax and original shipping costs. He uses fake names and fake addresses when returning items. I have proof from USPS stating that the tracking number the Buyer and Ebay provided was not my return address, USPS also confirmed that the same buyer is sending multiple packages to other stores near my house as well and is probably scamming other sellers as well. So the seller has been paid twice, once by the buyer and once by FedEx. More shipping tips from your fellow sellers! You can either print the label on eBay from the Resolution Center or use your own label and submit the tracking information in your case in the Resolution Center. far as damage claims,.. Do not waist your time trying to deal with their If you sold a good to a party who never paid, you may be offered the opportunity to make a Second Chance Offer to other bidders or relist the item for free. When a seller does that, they experience something similar to what you did - a MAXIMUM LOSS! It stinks when it happens! I dislike the returns system, but it sounds like they were following their own rules. Be sure there are eBay messages exchanged between the customer and yourself which give a reason for any refund being requested. Heres how: Because different types of evidence can be more helpful in certain cases, we recommend providing different types of evidence depending on the type of payment dispute. This cookie is set by GDPR Cookie Consent plugin. 10-09-2020 Also, in some cases sellers run into problems if a bidder does not pay for an item. I've shipped three Priority Mail packages in old Flat Rate Regional B You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. If you dont have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method. Something went wrong. The cookie is used to store the user consent for the cookies in the category "Performance". That is giving a full refund and not getting the item back. It does not store any personal data. Welcome to the Shipping board! If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't . The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. - edited You can choose whether to accept returns if a buyer changes their mind about a purchase. Holiday shipping is now in full swing, check out these helpful shipping tips! 07:49 PM, Is it this easy for people to buy stuff that are worth hundreds of thousands of dollars, file a fake return, and then just get their money back even though the item they bought is never returned. In some cases, eBay may respond to a payment dispute on your behalf, even if you accept the dispute. Refunding your buyer as a seller is simple. I responded back to the request within the 3 day time period and didn't hear back from the buyer at all. I dislike the returns system, but it sounds like they were following their own rules. Offering an eBay partial refund can make the difference between negative feedback and a happy customer who tells their friends about your business. Whether you're charged for the refund and whether you have to pay a dispute fee depends on whether you're eligible for our payment dispute seller protections. Well also waive the dispute fee and you'll receive fee credits for some or all of your fees for the disputed transaction. I have done this once on a scammer and always send a copy of the report to eBay in case they are contacted by the FBI. Return an item for a refund. For more information, please read our article on Getting paid for items you've sold. By using our site, you agree to our. Click here to be directed to the resolution center. Make sure you know what you can ship and what you cant to avoid delays and fines. Once you issue a refund, you can ask for the item you sold. To respond, you'll need to either accept or challenge the payment dispute within 5 calendar days - if you dont respond, the payment institution is likely to find in your buyer's favor. Triangulation fraud is a sophisticated eBay scam in which fraudulent sellers use stolen credit cards to siphon funds from unsuspecting victims. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Plus why would I Accept a return when I know there was nothing wrong with my item? Select Accept the dispute and select Continue . Return an item for a refund. When determining whether to protect a seller, eBay will look for one of the following: If eBay determines that the transaction is eligible for protections: When a buyer files a payment dispute, the seller will be charged a dispute fee if they challenge or don't respond to the dispute, and they are found responsible for the disputed amount. So currently, I'm out $500 and may never receive my item. On average, eBay can settle refund disputes in around 5 to 7 days. The cookie is used to store the user consent for the cookies in the category "Other. Of course, an eBay partial refund isnt right for every situation. I wonder whether anyone else has had this experience, and whether you I sell mostly vintage mugs and other household goods. Yes, you are right it is likely that this scammer would have sent you a brick rather than your card if you had issued a return label. However, if youre eligible for seller protections, eBay wont charge you for the amount of the dispute and may also waive or refund the dispute fee, even if the payment institution decides to refund the buyer. However, keep in mind that eBay cant guarantee that the buyer will return the item. non-fungible tokens (NFTs), digital gift cards, travel services, events, The item doesn't match the description in your listing, They were charged more than once for an item, They were charged more than once for the transaction, Verify or edit your return address, then select. View related content below. eBay may hold the funds from payout up to 90 days from when the dispute arises. A buyer may open a dispute if: If the payment institution decides the buyer is owed a refund, theyll reverse the payment and refund it to the buyer's original payment method. You can issue full or partial refunds for items in Seller Hub up to 90 days after the original transaction. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. If the dispute is opened for an item that doesn't match the listing, eBay will try to recover the item for you when you accept the dispute. Appeal eBay's decision about a return or missing item for sellers. If the seller is not eligible and the buyer's payment institution decides that the buyer is owed a refund, eBay will seek reimbursement from the seller in accordance with our User Agreement and Payments Terms of Use - opens in new window or tab. Verify or edit the information, or upload new evidence. First sorry you had this experience and that some scammer got you! This should be on any correspondence associated with the transaction. If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. Learn more about signature confirmation requirements. The content you are looking for has been archived. When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. Ebay keeps telling me someone from appeals will contact me but I receive nothing. $8.69 + $4.72 shipping. You can choose a preferred on-file payment method to cover the refund amounts if your funds are insufficient. Getting paid for items youve sold on eBay is simple. To respond to a dispute, select View details next to the order in My eBay Sold or go to the Requests and disputes tab in Seller Hub. Oh, Ship! Whenever we're asked to step in and help with an issue . Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, From March 1st 2023, Final value fee on ebay.de is 0% for C2C sellers residing within the EEA, A physical item that's been shipped, except for vehicles, A physical item collected by in-store pickup (if available), except for vehicles. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. I will dig deeper into this and file accordingly. This website uses cookies to improve your experience while you navigate through the website. The final outcome of the dispute is decided by the payment institution. A payment dispute is when a buyer requests their money back by reporting an issue with their order to their bank, credit card provider, PayPal, or other payment institution. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. You win by using your mind. Download the eDesk App and keep tabs in real-time. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. eBay will close any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction. lol. The amount of the dispute fee depends on which eBay site the listing was created on. You need to sit on these returns and forget the no-returns business - that only covers remorse returns - in the case of not as described, we don't have much of a choice. We've received a response from our Shipping team regarding Seller Center has answers you can trust for all your selling questions. Once you've accepted a dispute, or challenged it and provided evidence, eBay will update you about the status of the dispute by email. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. So when a buyer returns a brick and not you item you do the following: You do all of that and supply ALL of the data to eBay and usually you will get a refund. I had to print a couple of packing lists and You then cannot claim the return label cost back as it is classed as the sellers issue. shipping an item weighing 150lbs MORE!. Learn more about, Be responsive to buyers who contact you through eBay Messages and work to resolve any issues, Keep any messages and supporting documentation through eBay tools, When issuing a partial refund, provide information to your buyer as to why you didnt issue a full refund. Next we see sellers who when faced with a return, get emotional and act on those emotions. In the email you received telling you the buyer's issue, select See request details. it is simply designed to jerk you eBay makes it easy for sellers to have an open, transparent conversation with customers to resolve disputes. When responding to a dispute, you may choose to: If you agree with the buyer, or youd prefer not to challenge the payment dispute, you can accept the dispute. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection, or. As a seller, you can issue refunds through Seller Hub or My eBay. weight rises and higher weight class number Hello everyone. Related article: eBay Managed Payments: The Ultimate Guide. Is it this easy for people to buy stuff that are worth hundreds of thousands of dollars, file a fake return, and then just get their money back even though the item they bought is never returned? Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 10-09-2020 You can check the status of any dispute by finding the order in My eBay Sold or go to the Requests and disputes tab in Seller Hub. If you use your own label, you may not be reimbursed for the return shipping. Manage returns, missing items, and refunds for sellers, For example, if you issue your buyer a $100 refund and only have $80 in Available,Processing, and On hold funds, your payout checking account or on-file payment method will be used to fund the remaining $20. 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