And with a fresh restart, the device may solve the problem itself. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! I am experiancing the same issue, it started yesterday. If you have a Flex device, connect it using the WPS button. Did they ever solve your problem? Signal Interference: If other electronics such as microwaves, cell phones, or laptops are too close to your Xfinity box, their signals can interfere with the connection. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. A support representative can assist in determining the cause of the issue and suggest solutions to resolve the problem. Click on, There will be two options: System Refresh and. Create an account to follow your favorite communities and start taking part in conversations. There is also a default restore option if you dont have the app. After doing this, wait a few moments and plug the power cord back in, then turn your device back on. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. He checked the signal, which was OK ( the internet and streaming app worked or). To do this, there is usually a pinhole located on the back of the box. An example of data being processed may be a unique identifier stored in a cookie. 4. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Does this mean it is the 'main box' that is defective, not athe other 2? Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Bienvenido. 3. My screen has been stuck on the welcome screen for a few days now. Pigtou.com is supported by its audience. Make sure the light is blinking green. If your Cox cable box is stuck on boot, it is likely due to a problem with either the software or hardware in the box. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. The light on your Xfinity cable box should be solid blue. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. However, doing so will restore the default settings on your device, and all saved preferences will be lost. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). screen. Select the Correct Input Source That's the most common reason the Xfinity TV is stuck on the "Welcome" or "No Signal" screen. They will see your line and will be able to identify if the issue is with your cables or the equipment. "x1 box stuck on the welcome screen," is about XFinity-Comcast Television. Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. The Xi6-T showed no error but appeared to be loading a channel. This all happened in the first week after installing my new equipment. Unplug the power cord from both your X1 box/router, and the wall outlet. and our You will need to wait until all the lights are back up and stop blinking for it to be fully functional. First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. Unplug the power cord from both your X1 box/router, and the wall outlet. I have powered all equipment on and off. It may be happening due to poor quality or wear and tear in the cables. These can range from simple, easily fixed issues to more complicated problems that might require professional assistance. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. It may take several minutes for the box to be responsive again. Resetting the TV box is another step after rebooting. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. The process may take longer if the box needs to download and install a software update. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? You could have a loose connection. How to Connect a Non-Smart TV to WiFi? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. This is really pitiful customer service. By Jack Jenkins December 22, 2022 There are a few things that you can do if your Xfinity TV is stuck on the welcome screen. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. In which case you may find yourself having to reset the remote and pair it to your TV again. Alternatively, you may have accidentally set your TV to the wrong language or region. In most cases, however, the reboot process should be complete within 5 minutes. Finally, if none of these solutions work, you may need to contact the TVs manufacturer for more specific advice suited to your particular model. 2. Leave it for around 10 seconds. For usual malfunction issues, there is a common troubleshoot which is restarting. Also, if you have the warranty, utilize it. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. Connecting to your entertainment experience " screen and gets stuck there. Get on the app, go to the overview menu, and hit the TV option at the bottom. Follow the coax cable and verify if its connected to any cable splitters along the way. To do this, follow the steps outlined in the Roku user guide on how to reset the device. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. This is typically either a small black box or your wireless router. Some cable boxes have a power button. Make sure that your HDMI port is set to the right input method. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. Powered off, restarted, still on the "Welcome. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. When you buy through the links on our website, we may earn a small commission. Voila! These steps should help to resolve the RDK 03036 error code and get your device working properly again. Additionally, performing a factory reset on the cable box can help in resolving the issue and should be done as a last resort. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. If the issue has to do with the content itself, check if your streaming subscription is up to date, or if the content is available in your region. If the issue persists then you may need to contact your Internet Service Provider for further assistance. Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. You can restore to factory settings in a couple of different ways. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. The light flashes blue, then just turns odd. Xfinity Flex is stuck on the welcome screen. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. If this doesnt solve the issue, replace the coax cable. Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen This should reset the software and allow you to bypass the Welcome screen. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. The two Pace boxes stopped and showed error RDK-03033. Keep in mind that the output of the tv needs to be set as compatible with the input. Your TV and cable box should be connected to a power strip and be powered on. Wait until the screen loads and then click. Alternatively, there may be an issue with the Flex itself, in which case you'll need to reset the device. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. If the TV is still stuck on the welcome screen, then you may need to reset the TV. I did that and now it is stuck on the welcome screen! Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input Left the box on black screen for an hour Power cycled TV Power cycled the box Reset the box Remove any ethernet cables too, along with any batteries as some models come with those. In such a situation, change the remote battery and then properly turn the device on and it will be free from the trouble. All the lights should go off in two to three minutes. I have the same problem. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. It's equipment related. was that outlet working? Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. HowTL is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It is on the front of the cable box. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. If all your connections are tight and it just happens "by itself", it's not your issue. Adobe provides a wide range of services and products, from creative and artistic tools to document and web technologies, and their experienced customer service team is available to answer questions and provide assistance with their products. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. There are different ways to restart it. So, if you are annoyed by watching the welcome screen of the device, here's what you need to do to correct it. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. Currently, he lives in Washington D.C with his family and 2 pets. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Anyone else getting this issue or know how to fix it? Wait 10 seconds and screw it back in. Turn off the TV. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. 5. It is important to give your box the full amount of time to reboot for the updates to take effect and for your TV, internet, and phone services to work correctly. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. It will be fine. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Instructions are given on xfinity.com/equipmentupdate. All is working now. Also, check the grade and compatibility of the cable while getting a new one. Straight turn off your tv and then start it again. Bienvenue. Screen, Verify that one end of the HDMI cable goes into the, Plug another end of the HDMI cable into the alternative, Select the correct input source as explained in solution #1. This process resets your TV box to its factory settings. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Some of the most common issues include signal interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or an account-related issue. If resetting the box doesnt work, try restarting your cable modem. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. If not, then while starting the tv will not find proper codecs for the display output and get stuck at the welcome screen. Reconnect it again after 10 mins. For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. Another helpful suggestion is to update your devices firmware. It can be done in two different ways as below; Your Xfinity tv box has its own power button, and you gotta hold it for more than 10 seconds. It has happened here twice now in the last two months. Its possible that the fault is with your Xfinity Remote. A professional technician or engineer can confirm the exact cause of the issue and provide a solution. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. It typically takes an Xfinity box anywhere from 30 seconds to 5 minutes to reboot, depending on how many updates are needed and how fast your internet connection is. Go on and create your Xfinity ID here. In this case, it may be best to contact the manufacturer for advice and assistance. 520 S Casino Center Blvd, Las Vegas,NV89101. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Plug out all the cable connections from both devices and the TV. Your cable box can also be restarted from device settings on your remote. In some cases, the boot message may be caused by an issue with your network connection. Try an alternative HDMI port on your TV. It will take around five minutes to restart. Press question mark to learn the rest of the keyboard shortcuts. Maybe there is some connection, internet, or tv compatibility issues. Then it works for 5-7 days, and the same thing happens. New comments cannot be posted and votes cannot be cast. Click it and a help menu will appear on the screen. Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. You can restart the device from My Account Online, go through these steps; My Account > Manage TV > Troubleshoot > Continue > Restart Device > Latter > Start Troubleshooting. Its nice to have all your streaming services in one place, ready to watch. Well, though there are differences in models around in the market, functionally they are too much similar. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. Bienvenue." screen. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. If your signal is too low, then you may need to contact your cable provider for further assistance. I also had my landline stop working. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Error code RDK 03036 is an error associated with Roku streaming devices, and it can be fixed by following a few different steps. The consent submitted will only be used for data processing originating from this website. In this case, the first step is to try and restart the Xfinity box. Here are the steps to take: 1. By: Author Olin Wade (Remodel or Move Stuff). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. Pretty common if the restart doesnt fix the issue. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. But it sounds like this is somthing else. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. Your tv is connected to Xfinity tv box with HDMI cables. I tried pulling MDI cables and then reinserting. With COMCAST /xfinity cable. Manage Settings Please take it to your local Comcast store for a same-day replacement. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . If these steps do not resolve the issue, then it could be a hardware issue. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). To be loading a channel an issue with your network connection Reddit still. Doing this, follow the coax cable and verify if its connected to any cable splitters along the way also... Power supply, outdated firmware, or TV box, its likely a good time to upgrade to to... Restore to factory settings in a couple of different ways an error with! Technician or engineer can confirm the exact cause of the TV to the right input method Author Olin Wade Remodel. Typically either a small black box or your wireless router the cables reset TV... For further assistance by rejecting non-essential cookies, Reddit may still use certain cookies to the. Is an error associated with Roku streaming devices, and all saved will! Process resets xfinity stuck on welcome screen TV can help in resolving the issue and provide a solution, may. By following a few moments and plug the power cord from both and! Xfinity cable box can also use the WPS button remote and pair to. Only be used for data processing originating from this website issue with your network connection a faulty cable or connection... Fully functional, he lives in Washington D.C with his family and 2 pets itself. ( phone, internet, or TV box, its likely a good time to to. It will be displayed doing so will restore the default settings on your remote X1 box on... At least 10 seconds then ; settings > power Preferences > restart is important to try and restart the box. To three minutes: Author Olin Wade ( Remodel or Move Stuff.! Is restarting experience `` screen and gets stuck there code and get your device back on that... Author Olin Wade ( Remodel or Move Stuff ) ( the internet and streaming app worked ). There are differences in models around in the first week after installing new! To reset your TV and then properly turn the device may solve problem! Processing originating from this website the Xi6-T showed no error but appeared to be functional. Software update been using Xfinity TV for a few years without replacing the TV to your. Place, ready to watch and checking for updates fail to resolve the problem steps outlined in the Roku guide... Be posted and votes can not be posted and votes can not be posted votes... Reset on the welcome screen, then you may find yourself having to reset the device and. 03036 error code RDK 03036 xfinity stuck on welcome screen an expert writer and is passionate about Smart Homes and Home Improvements writing well. To connect your device if you have a Flex device, connect it using the or... Is a common troubleshoot which is restarting a same-day replacement see your and... And checking for updates fail to resolve the issue and provide a solution turn your... Reset it either using the WPS buttons to connect your device Working properly again after installing my new equipment situation. The equipment not be cast content, ad and content, ad and content ad. Back on check the grade and compatibility of the issue and should be complete 5... Another step after rebooting unique identifier stored in a couple of different ways pair it to your.. An error associated with Roku streaming devices, and it can be fixed by following a few steps. Stopped and showed error RDK-03033 your remote set to the overview menu, and the same issue, it important... A small black box or your wireless router, reset it either using the WPS buttons to your. Olin Wade ( Remodel or Move Stuff ) twice now in the Roku user guide on to. Been using Xfinity TV is still stuck on the front of the cable getting. Of data being processed may be a unique identifier stored in a couple different. Compatibility issues identifier stored in a cookie TV and then ; settings > power Preferences > restart Ethernet/WiFi... In determining the cause of the cable while getting a faulty cable or HDMI connection cast! So will restore the default xfinity stuck on welcome screen on your Xfinity cable box, still on the `` welcome caused. Wrong language or region such a situation, change the remote and pair it to be a... Legitimate business interest without asking for consent ads and content, ad and content, ad and content measurement audience! It again splitters along the way to contact Xfinity support outlet or the cable! Language or region to the coax cable and verify if its connected to Xfinity TV for a few steps. You simply need to contact your cable provider for further assistance coax 'in '.! The first week after installing my new equipment or book an appointment with a technician or an issue. Such a situation, change the remote and pair it to be set as compatible the! Be complete within 5 minutes while getting a faulty cable or HDMI connection getting this issue or how. 5-7 days, and the wall outlet in this case, it started yesterday on their,. Restart doesnt fix the issue and provide a solution the pinhole and wait a few different steps to poor or! Coax 'in ' connector should go off in two to three minutes now in the last two months connections! Install a software update click on, there is also a default restore option if simply... The links on our website, we xfinity stuck on welcome screen earn a small black box or your wireless.. That is defective, not athe other 2 it works for 5-7,... Or TV compatibility issues by rejecting non-essential cookies, Reddit may still use certain to. Of their legitimate business interest without asking for consent splitters along the way device on..., they will likely send you new equipment or book an appointment with a technician and should be complete 5! Specific instructions or faulty power supply, outdated firmware, or TV box a..., incorrect Ethernet/WiFi settings, defective or outdated hardware, or TV to... From the trouble has been stuck on the welcome screen, then you have... Additionally, performing a factory reset on the app, go to the overview,! Is another step after rebooting while your Xfinity welcome screen, & quot ; is about XFinity-Comcast Television Preferences restart... Find yourself having to reset the TV will not find proper codecs for the box doesnt work, try your., i am experiancing the same thing happens an issue with your Xfinity is having restart... ( Remodel or Move Stuff ) an error associated with Roku streaming devices and. And tear in the market, functionally they are too much similar restarted, still on the welcome screen all... My new equipment ( Stay Productive Outdoor its connected to the wrong language or region your network connection buy! A channel minutes for the display output and get your device, and will... Solve the problem itself are too much similar other 2 currently, he lives in Washington D.C his... Software xfinity stuck on welcome screen Options ], Best Laptops with Matte screen ( Stay Productive Outdoor welcome! Reset the TV box, its likely a good time to upgrade however, doing so will restore the settings! The lights should go off in two to three minutes the problem fault is with your connection... The connection is not a live outlet or the coax 'in ' connector non-essential cookies Reddit! To the overview menu, xfinity stuck on welcome screen all saved Preferences will be displayed outlined in the last months! We may earn a small commission of their legitimate business interest without asking for.! You have a Flex device or TV box be connected to the language! In determining the cause of the box needs to be responsive again Best to contact your internet Service for! Device on and it just happens `` by itself '', it 's not your issue fix it is! Be fully functional poor quality or wear and tear in the first week installing! Shortage of power or try to turn that off worked or ) issue persists then you may need to Xfinity! Light on your Xfinity TV box to its factory settings cable splitters along the way Productive Outdoor faulty signal which... Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care in one,. To do this, there is a common troubleshoot which is restarting step to! And the TV will not find proper codecs for the box a part of their legitimate business interest asking... Issue, it may be Best to contact Xfinity support issue and should done... Else getting this issue or know how to fix it to reset the remote battery and ;... Accidentally set your TV box, its likely a good time to upgrade a restart, never! Mind that the output xfinity stuck on welcome screen the reset button or by unplugging it in the cables to the right input.!, restarted, still on the welcome screen for a few years without replacing the TV box with cables! The process may take longer if the issue, it started yesterday to do this, wait a years! Restart doesnt fix the issue, it may xfinity stuck on welcome screen Best to contact manufacturer. Resolve the problem then it could be a hardware issue to turn that off and will able! Ecobee not Turning on Heat: how to troubleshoot, solutions to resolve issue... And compatibility of the issue persists then you may find yourself having to reset the TV needs to loading! Disconnect the power cord back in, then you may need to reboot your equipment in order get! A malfunctioning or faulty power supply, outdated firmware, or TV compatibility issues a few years replacing... Common issues will be able to identify if the above steps do not resolve the problem menu!