Make sure the name and social security number on file with the IRS matches whats on your Turbo Card account exactly. Log in to TurboDebitCard.Intuit.com and email us through the Contact Us page. Limits apply.. Annual Percentage Yield (APY) is accurate as ofOctober 2022 andmay change before or after you open an account. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and BonnevilleBank. We urge you to stay informed about COVID-19. APY may change before or after you open an account. 2.00% Annual Percentage Yield (APY) is accurate as of October 2022 and may change before or after you open an account. Call TurboTax customer service faster with GetHuman 888-777-3066 Customer service Current Wait: 114 mins (89m avg) Free: Skip Waiting on Hold Hours: Mon-Fri 8am-5pm PST; best time to call: 8:05am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! You can deposit money to your Turbo Card at thousands of participating locations nationwide, by enrolling in direct deposit, or by depositing a check using your smartphone camera with the Turbo Card mobile app. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms & Conditions, and Privacy Policy. Please note, COVID-19 restrictions may impact these shipping timeframes. No. What happens when I use my Turbo Card to reserve or pay for a hotel bill? Fees on your primary deposit account may reduce earnings on your savings account. To provide relief to Americans affected by COVID-19, Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Store return policies may vary. Important: Government Benefits and Stimulus Information, ATM Usage and Personal Identification Number (PIN), Deposit Account Agreement (Refund Advance), BAL XXXX (XXXX is the last 4 digits of your card number), See your transaction history for the last 30 days, HIST XXXX (XXXX is the last 4 digits of your card number), LOC ZZZZZ (ZZZZZ is the zip code or city, state), ATM ZZZZZ (ZZZZZ is the zip code or city, state). the support page provides other resource links. What if someone steals my card or uses it without my permission? The Green Dot Bank Privacy Policy does not apply to the linked site and you should consult the Privacy Policy on that site for further information. Visithttps://www.fdic.gov/regulations/resources/rates/to learn more. You can sign in to your account to check your balance here: https://www.turboprepaidcard.com/help-faq-s#usingthecard, https://turbotax.intuit.com/tax-tools/efile-status-lookup/, Some 2019 federal refunds are delayed due to the PATH Act, https://turbodebitcard.intuit.com/help-faq-s#usingthecard. This notice contains hyperlinks to www.cdc.gov, www.consumer.ftc.gov and www.who.int. Card balance limitsapply. How do i talk to a live person in customer care for my turbo debit card? If the recipient doesnt have a Green Dot card, they can get one online and deposit the money you sent to their temporary card number. Why? If it has been more than 10 business days since you registered your card, and you haven't received your personalized card, please report it on the Card Not Received page. With the exception of certain federal government benefit payments, or your employer or payroll department's restrictions, you can choose to have as much or as little of your paycheck or benefits payment deposited to your Turbo Card as youd like. Some credit balances aren't eligible for a payment refund and will apply toward your future monthly charges. Limit one promotional incentive per Green Dot user and one redemption per registered account. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. impact the use of your Turbo Card. Hotels put a hold on the amount of your estimated bill, making that amount unavailable for other purchases. Subject to other banks restrictions and fees. Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days. Additional criteria may apply which can affect your eligibility and your overdraft coverage. Weird right? SeeAccount Agreementfor terms and conditions. "authorized dollars" are not available for you to spend elsewhere. 2.00% Annual Percentage Yield (APY) is accurate as of October 2022. Place your check on a flat surface with a dark background and good lighting. The Turbo Prepaid Visa Card is usually delivered 5-10 business days after ordering it. How can I get my balance, view my transaction history, or get other information using my mobile phone? Visit. I no long have my card. All checks are subject to approval for funding in Ingo Money's sole discretion. See Deposit Account Agreement (PDF) for terms and conditions. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. The Green Dot Bank Privacy Policy does not apply to the linked site and you should consult the Privacy Policy on that site for further information.. Learn more. The CDC has excellent resources and information. Legal Info. Carrier message and data rates apply. The Green Dot High-Yield Savings Account is only available with the Cash Back Visa Debit Card. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. NOTE: Some phones automatically store photos taken on the device. Savings account rates are based on the $2,500 product tier of insured depository institutions for which data is available. Friends and family can send cash directly to your card, or you can add cash to your own card when its not with you. Ingo Money is a service provided by First Century Bank, N.A. If a merchant cancels a transaction before it is posted, 4.50% Annual Percentage Yield (APY) as of March 2023. It's possible your $1,400 stimulus check could show up in your mailbox in the form of a prepaid debit card, or EIP card. Note that only personalized cards are eligible to use the Send Money feature. Overdraft protection is only available on eligible Demand Deposit Accounts. I am sure some customers just give up. 2.50% Annual Percentage Yield (APY) as of October 2022. Ingo Money is a service provided by First Century Bank, N.A. If check is requested, North Lane delays. April 27, 2021 10:33 AM. Create Online Account Savings account rates are based on the $2,500 product tier of insured depository institutions for which data is available. It is the most convenient way to manage money and make purchases without any traditional bank account or credit card. These may be recurring transactions which are automatically charged to your card. You may not send payments to any recipient outside of the United States. Limits, qualifications, and enrollment requirements may apply. Fees on your primary deposit account may reduce earnings on your savings account. The funds are held and unavailable Green Dot cards are issued by Green Dot Bank, Member FDIC,pursuant to a license from Visa U.S.A., Inc. Visa is a registeredtrademark of Visa International Service Association. Fees on your primary deposit account may reduce earnings on your savings account. APY may change before or after you open anaccount. ACTIVATE CARD Track your refund If you are receiving your tax refund on the card, you can track it. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739. Support for the Turbo Debit Card is given. See, Green Dot Mobile check deposit: Active personalized card, limits and other requirements apply. Opt-in required. During this time, you will not have access to these funds. 4 free withdrawals per calendar month, $3.00 per withdrawal thereafter. Green Dot does not have access to that information. Offer sponsored by Ingo Money. Limits apply. Fees on your primary deposit account may reduce earnings on your savings account. Plus any fee the ATM owner may assess. To use the Vault, you must agree to the Vault Service Agreement, the Electronic Communications Agreement and your email address must be verified. The compass sending me through hoops even though I called them to advise them that the card may have been compromised. You can also call 888-285-4169 for more personal or advanced help. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. After, the personalized card will be sent to their home address within 7 to 10 valid business days. We do not charge accountholders to send text messages. Cardholder Intuit and Turbo are trademarks and/or service marks of Intuit Inc. Other marks are property of their respective owners. See app for free ATM locations. Cardholder Intuit and Turbo are trademarks and/or service marks of Intuit Inc. Cash back is earned on qualifying online and mobile purchases. Activated personalized card required. QuickBooks Team. The average national savings account interest rate of 0.21% is determined by the FDIC as of 10/17/22. Customer care (888) 285-4169 Report a lost, stolen or damaged card > Dispute a transaction > Mailing address. The average national savings account interest rate of 0.37% is determined by the FDIC as of 3/20/23. My account was hacked and account was fully depleted!!!! Reload your card and use it anywhere Visa debit cards are accepted in the U.S.There are many easy ways to add money to your card. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Savings account rates arebased on the $2,500 product tier of insured depositoryinstitutions for which data is available. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions and Privacy Policy. If you have a complaint about a prepaid account, call the Early direct deposit availability depends onpayor type, timing, payment instructions, and bank fraud prevention measures. 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