Often times holding them accountable for whats called PBC fines and providers have to pay money back because DCS has reached permanency. The kids were removed from her home because not only was she intoxicated she was high as a kite. Haynes said three times she was not given veterans preference and would have been selected had Jeffries followed the rules. Both Camille and Lashanda have put a strain on the Placement climate internally and with Providers. Change), You are commenting using your Twitter account. But she never heard from the department about the incident. DCS supervisors can be petty tyrants and get away with it because they know complaints against them will not go anywhere. Haynes re-filed her case on December 13, 2020 while she was still a DCS employee. The graphs track required monthly meetings with potential victims of abuse and neglect in Davidson County called face-to-face contacts. After seeing a handful of medical professionals, doctors, and specialist, the department refuses to except any of the fax of what the doctors are actually saying and they continue to wreak havoc on our lives. "We need to overhaul this system. . 2021-08-21. Because they both hated each other, lower level workers and mid level managers had to pick aside. because when you have your own agency investigating complaints nothing happens, everything is kept in house and swept under the rug, which allows the culprits to continue their reign of terror. NASHVILLE, TN Last year, 21 workers in Foster Care in the DCS Clarksville office wanted to file a class action lawsuit against the department head, Heather Jeffries, for harassment, discrimination, retaliation, and malfeasance. Ironically, the DCS recruits foster parents with requirements, explanations, and links on a Become a Foster Parent webpage. The Clarksville Foster Care staff couldnt find an attorney to take their case. 8 Investigative jobs available in Williamsport, TN on Indeed.com. Atif assured me theyd get to the bottom of it, Haynes said. Well this young man was doing everything to get his child, Ms. Brookover became angry at me when I reported the father was on track and asked for visitations .She then called a meeting for me and my Team Coordinator to meet at the Regional Office, The Deputy RA, TC, DCS attorney, Parents and their attorney were all present and when she started discussing the case in front of the parents and their attorney I was shocked, i looked at my TC who had the look on her face for me to stop talking. Interview the Regional Administrators the list can be found online. I have witnessed more times then not case managers committing perjury at the directive of superiors. We ask everyone involved with the child to include the child about possible placement options. los inconvenientes que esto te pueda causar. When I came to live with my last foster family I had already experienced much trauma. excuses voor het ongemak. She filed the paper work to reopen her case on December 15. Court was set for Monday October 25th and continued to mid Nov since I hadnt got my haircut follicle results back yet. I had a case and the Case Manager was out sick and in these instances the Team Leader is responsible to ensuring the family continue to receive services in the workers absence. She sent all my witnesses home and there was no trial, no getting to defend my case or fight the removal and I still dont understand what happened. For the Department of Childrens Services, also look at APP (policy) which reads: The content of the form will look like this: The purpose of this form is to report alleged violation(s) or suspected violation of any federal, state or local law, rule or regulation or breach of State of Tennessee and/or DCS policy committed by a DCS employee, agent or independent contractor. So M. Haynes went through normal DCS channels to file her complaint. I once asked to speak to the commissioner and was sent an email while i was out that I had 30 minutes, her actions spoke volumes. DCS also released a new statement on Wednesday: The Childrens Bureau set a specific goal for the department to make at least one face-to-face visit per month with 95% of children in state custody. An Iraqi War veteran, she interviewed seven times for supervisor positions in Foster Care in Clarksville. Insightful coverage of Nashville and Middle, TN news. Workers and employees have been treated like crap for years. 500 James Robertson Pkwy Nashville, TN 37243-0565 (615) 741-2241 [email protected]. Chat Help; Translate. Supersedes: DCS 14.10, 01/15/10 CS-0001 RDA SW22 State of Tennessee Department of Children's Services Administrative Policies and Procedures: 14.10 Subject: Formal File Review Process for Substantiated Abuse or Neglect Investigations . Please if you comment have the truth. <>
It was as if the department was a safe haven for her and they relocated her to defend her and make sure that she didnt get into any trouble. DCS Customer Relations Unit 315 Deaderick St. 10th Floor, UBS Building Nashville, TN 37243 A customer relations representative who has not been involved in your case can review your case and help work through grievances. No 12 year old should have to lose his life due to DCS pushing kids out of the system before time due to a lack of Case Managers. Traveling on down to Dickson and Waverly. Eventually the child was adopted not because the parent was not doing what he needed to do to be reunited with his son because many times things are dictated from higher up, in this case Ms. Brookover who I later learned worked with the parents attorney when she(the attorney) worked for DCS interfered with permanency doing favors for friends. They hate having to work for them, with them or around them. The documents show shockingly high caseloads for caseworkers in Davidson County's Child Protective Services division which investigates allegations of abuse and neglect. DCS said Terri. Or clickhere to do so online. Evidence to corroborate your allegation such as documents, witnesses, and other specific and relevant information assists in determining whether there is adequate cause to warrant an investigation. It's just a lot of work, with little to no payoff in most scenarios. imagine the undue trauma placed on these children in that home endured for years, because of the lack of trust of workers and the friendship Ms. Brookover had with the personnel running the different agencies we have entrusted to care for our most vulnerable children. Then blame FSW, placement teams and Regions for the mistakes Camille and Lashanda make. Please enable Cookies and reload the page. I worked with this devil for years and she was a terror in the Clarksville DCS office. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Our court date that was set in September has now been moved to May and that will make over two years that we have been fighting this case. Weve even been substantiated by The department although the case is still open. I drove to his home spoke with him and he was so excited about getting his son. During that time DCS got involved took my kids gave me a bunch of things to do such as parenting classes and other things I completed everything except for one week of the 8-week parenting class and a supervisor came down from Nashville literally took everything out of my file and said that I had not completed anything and they exited custody to my mother. =)p`rvvn))Bo~@';u7)Oa7FqSmZO76a|\~p?p~ Your first article is a direct attribute to the poor leadership of Camille and Lashanda. Reviews from Tennessee Department of Children Services employees about Tennessee Department of Children Services culture, salaries, benefits, work-life balance, management, job security, and more. In Davidson and surrounding counties, DCS said it has contracted with a private provider to help with caseloads. The father was living with his mother at the time. As you know, On July 1, case managers who have been with the department for more than one year received a 4.25% salary increase. I was arrested in Stewart county for a VOP when I wasnt on probation. Screenshots from a DCS database in September showed some caseworkers in Davidson County with more than 80 cases. she admitted to using Crack cocaine for years. Totally stressed out with work like that mistakes are bound to be made. Nous sommes dsols pour la gne occasionne. Disculpa The Tribune has interviewed more than a dozen DCS employees who have filed grievances against their supervisors. Marion Biggs, if you werent on her team then you were against her. The staff who work for the Department of Childrens Services Customer Relations Unit listen to concerns, answer questions and address a variety of problems for the benefit of children each year. The foster parents continued to interfere with this child reaching permanency and Ms. Brookover allowed it. I worked with Mrs. Haynes and she was a good worker. You just had to have a mask, she said. Note:Additional allegations (not included in the previous list) may also require an IA investigation. She didnt care about your work ethic, experience, military status.she just needed yes people. when I left the Department I had 18 cases and still had to do my Supervisory duties and the expectation was no overtime. Your email address will not be published. Im fed up with Tennessees bullshit. That two-week delay insured Jeffries would not be held accountable. Compare a list of programs that have declined since they started till now. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As Judge, I will never let this happen toYOU. DCS Internal Affairs Director Atif Williams would not discuss the case but since Haynes never got back those two days pay, we can assume Jeffries complaint was upheld. So when the child(foster Child) said something to me about her placement I spoke with the CM and had her to address the issues with the Foster mom. When a problem occurs with the child then Camille and Lashanda toss hands up and blame the provider vs. the fact the child shouldnt have been placed in the first place. This is no way a system in the United States of America should be. In December it got to the point that everyday it was something new, something ridiculous. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Jul 5, 2016 - DCS Case Manager II in Tullahoma, TN. DCS has admitted that often a single case includes more than one child. My job was to assist the parents in permanency , but when you receive interference from The powers that be you are helpless. By Peter White. In you need to speak with us; we can be reached by Telephone at: (615) 741-2677. He said since she was no longer a DCS employee, she was not allowed access to internal reports nor did she have a right to know what happened to the investigation of her original complaint against Jeffries. The mother made a complaint to the Tennessee DCS child abuse hotline and filed a report. 3 0 obj
Complaints aboutInsurance providers,including agents and companies, are handled using thisOnline Complaint form provided by NAIC. This process is also available for disputing annual Episodes of Care Reports. Seven months went by. Bill Lee last month which stated the situation at DCS is "deteriorating.". Peter White was on track with pulling back 1 curtain and has now been silenced. Instead of firing her she was moved to Central Office for a period of time and once her successor Marion Biggs stepped down she filled her seat. They force FSWs to sleep in offices with kids because they have overcrowded placements and run providers off. "Like many other organizations across the country, including both public and private child welfare agencies, DCS is experiencing staff turnover and challenges with hiring. Tennessee made my birthmother a psychopath and they split me into with my traumas. las molestias. Team leaders and regional administrators are not god. real person. They love to short providers, decline placements resulting in a youth being in the office. Se continui a visualizzare Please be mindful for individuals to come forward a safe space will need to be created and staff need to be protected by Whistle-blower act. so if the Team Leaders are afraid imagine how the Case Managers feel. I have forgiven him but because he refuses to accept responsibility and talk to me but rather go to DCS to up his social status and try to make me look like an idiot I have to do this. I returned the papers back to them refusing to sign and walked out and never returned. Haynes sent Commissioner Jennifer Nichols a resignation letter December 8, 2020, giving 30 days notice. On another occasion a young lady in custody began to tell me of things going on in her foster home, many state employees are afraid to speak up because of retaliation. She said Jeffries would announce new policies during staff meetings that were contrary to DCS written policy. The Safe Measure reports show a single point in time. If prior workers interviewed for jobs and Ms. Jeffries did not like them she did not hire them. I was called on the carpet and admonished because this was an excellent foster parent who was nominated foster parent of the year twice and this little girl had mental health issues. Wir entschuldigen uns fr die Umstnde. Each case can include more than one child. When DCS Gets Called Reporting Abuse FAQ Mandated Reporter Training Child Abuse Coordinator Training & Resources Firefighter & EMS Training & Resources Foster Care & Adoption Adopting from Foster Care Become a Foster Parent For Birth Parents For Current Foster Parents For Youth in Transition Foster Care Verification Calendars Interstate Compact Shes bullied several AFRICAN AMERICAN employees and she needs to be exposed. I had a case where , I and another TL that currently works for the Dept located a father. It's always been a problem, but through this pandemic, it has gotten much, much worse," Campbell said. 315 Deaderick Street UBS Tower, 10th Floor Nashville, TN 37238 (615) 741-9701 [email protected]. ]//xyee*j_nq#:$Ly$m\!6,$/IY,E1A-noY^r7S?vr95/9YgxoU)ObG~Yn,:Mayl
e[3Egpn'A4l7Cvfe)#Jq)&DNm DCS supervisors can be petty tyrants and get away with it because they know complaints against them will not go anywhere. This process is a courtesy provided to medical and transportation providers who have a complaint against a TennCare managed care company ("MCC") or a Medicare Advantage Special Needs Plan (MA-SNP). Nelson still has the essay she wrote nine years ago to get into the social work program at Middle Tennessee State University. Many times emails are sent out asking can we send john Doe or Susie Doe home with services even though you know the child is not ready. Another brother who has been around our birthmother for years had to kill his biological uncle out of self defense and then KPD put him on the street homeless while Cherokee Mental Health in Knoxville had him on 18 different psychotropic medications. They also reveal a trend in which many caseworkers are not meeting monthly with children or not entering data about those meetings into the system. I trusted the child but my hands was tied by higher up. She constantly berated staff and forced workers to take steps that they knew were not proper. If you went against any of them then you were cut from the DCS team by way of the Coretta Young with DCS Human Resources. Tn dcs. They say trial home visits will start in February if all goes well but then my sons father is going to fight for custody and say my son should remain with him and since the removal wasnt proven to be unnecessary Im afraid he may win custody because that looks like I lost my children because of something wrong that I did when that isnt the case. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Many workers that were qualified were unchossen. All kids thats been in custody over 6 months case is reviewed each month to ensure the Team Leader and Case Manager is doing what DCS has entrusted in them to attempt to get the child home by 12 months. It was always the excuse that these children had mental health issues! Not because providers arent preforming, its because Camille and Lashanda bully them with policy that helps DCS and hurts providers. However, we cannot guarantee anonymity or complete confidentiality if the Tennessee Department of Childrens Services has a separate legal obligation to cooperate in subsequent criminal, civil, or administrative legal proceedings related to the allegation(s) or complaint(s). These people all know each other and covers for each other. The teenagers were placed in state care and Haynes got two days suspension without pay from Jeffries for trying to find them a safe haven. In regards to everything else, Heather Jeffries is awful and vindictive. I later saw Mr. Thompson and spoke to him and he continued to ask what he could do, I advised him to get an attorney if he felt he was wronged by the Department. A few have been able to get away and are successful without being under them. Team Leaders does not carry cases but I and all the others had cases. FF terms and definitions of child welfareproceeding. Peter White. The Tribune contacted Williams about the Haynes case last week. Team Leaders are all over worked. Yesterday they said they do thorough investigations and if he had a charge they wouldnt allow him to become a foster parent. Ive kept this secret for 27 years and its only been in the last few years that I confirmed this with my adoptive parents, told a well-known pastor who is our cousin in Crossville at Cumberland Fellowship. . That is a very very short version of a super long story. DCS stated "we are aggressively taking steps to retain our current staff" including a recent pay raise of more than 4% for case managers. MEMPHIS, Tenn. (WMC) - An audit of the state agency that cares for Tennessee's most vulnerable children has revealed alarming problems. The MCC or MA-SNP is required to respond in writing to both the provider and the TennCare Oversight Division by a set deadline to avoid assessment of liquidated damages or other appropriate sanction. Many times emails are sent out asking can we send john Doe or Susie Doe home with services even though you know the child is not ready. In June, 34% of open cases were marked as "Not Found" meaning no caseworker visited or information about that visit was not entered into the system. She had never once met or spoke to my son. Haynes asked Williams for a status report last month. Williams waited until January 13, 2021, to reopen the case when Haynes was no longer a DCS employee. She also posted for placement online. I worked under her in Wilson County, I quit also. 500 James Robertson Parkway The problems in the last 3 articles are the same tactic these 3 individuals taught, instilled, mentored in the offices they served. If you worshipped the ring, then you had a seat at her table and she promoted you. naar They put a gag order out that prohibits us from talking about our case, however, I am active duty in the military and if Uncle Sam has questions I have to give answers. Told me jt was time I put my foot down and tell him he doesnt get to choose where he goes and if his father and I cant come to an agreement my son would be put into foster care while they investigated. NewsChannel 5 Investigates asked Johnson, "What do you think when you see those numbers?". "If you give somebody an impossible amount of work, no one can complete it," Johnson said. So if all these STATE Workers are being mistreated, who is being held accountable? I will say this: DCS may have intentionally tried to hurt me but all they did was speed up my healing. If you need to report suspected abuse or neglect of a child, please contact the Child Abuse Hotline toll free at 1-877-237-0004. Regarding Businesses and Professionals in Tennessee. Safe Measures is a dashboard to help case managers and their supervisors prioritize their daily and weekly tasks. Haynes had two children who needed temporary foster placement and she wanted to keep them out of state custody, so she told the 76-year-old father to go see her pastor and find out if there was anyone in the congregation who might want to take the two boys, 15 and 16 years old. I was so happy that I had proof to fight the removal of my children with and my case should be closed since the hair follicle was the last step to closing my case. Contact the DCS Customer Relations Unit Toll-Free: 1-800-861-1935 E-mail : [email protected] Department of Children's Services Customer Relations Unit UBS Tower, 7th Floor 315 Deaderick Street Nashville, TN 37243 Contact the DCS Commissioner directly at [email protected] We are also exploring further strategies to retain and recruit staff including flexible work hours/shifts, the ability to work remotely, recruitment opportunities with universities and colleges, and employing retirees to assist on a temporary contractual basis.". 2023 Insightful coverage of Nashville and Middle, TN news. KNOXVILLE, TN - A custody case here highlights a big problem with child welfare in Tennessee: collusion between Juvenile Court judges and the Department of Children's Services (DCS) and its foster system that takes kids from their families and abuses its power to keep them there. Please provide as much information as possible, including copies of claims and remittance advices and/or other denial correspondence from theMCC, if applicable. Well this young man was doing everything to get his child, Ms. Brookover became angry at me when I reported the father was on track and asked for visitations .She then called a meeting for me and my Team Coordinator to meet at the Regional Office, The Deputy RA, TC, DCS attorney, Parents and their attorney were all present and when she started discussing the case in front of the parents and their attorney I was shocked, i looked at my TC who had the look on her face for me to stop talking. WhennI was a Team Leader and something happened under my watch with one of my workers i was held accountable as I should have been. A whistleblower provided data to NewsChannel 5 Investigates which shows a trend one lawmaker calls terrifying. If a complaint is filed with IA, Ms. Jeffries and Brookover knows, how is that protecting workers from retaliation? Children and parents are supposed to be at the forefront n they are not. My son ended having to go to the ER after messaging a teacher in virtual asking her to send police because he was in such distress. She wasnt surprised. When i questioned the attorney the next day she said she was doing what she was told. days later this child lost his life. We are sorry for the inconvenience. You're definitely dealing with families in the lowest points of their lives. This audit covers four years of DCS activity from October 2016 to July of this year. Case managers can see what work has been done, and what work remains to be done so that they may plan accordingly. pour nous faire part du problme. Alot of kids go to this placement, work doesnt get done, SIUs are high and services are minimal. verdade. Ms. Hudson was a terrible Team Leader in Davidson Region, she was manipulative, a liar and Promoted to a position she was out of her depth in. The Davidson region exceeds both goals and fell just short of the goal for overall face-to-face visits in February 2021. Pull the employment data over the last 15 years and we are sure you will see the trend. para nos informar sobre o problema. We have records of telephone calls, and emails that go on answered for weeks. I thoroughly enjoyed it up until the last year, Haynes said. When i questioned the attorney the next day she said she was doing what she was told. The foster parents continued to interfere with this child reaching permanency and Ms. Brookover allowed it. Desktop Support Engineer (Former Employee) - Nashville, TN - April 30, 2018. Trading a bad supervisor for another. State Representative Gloria Johnson (D-Knoxville), has voiced concern about high caseloads in the past. You may contact the DCS Customer Relations Unit at 1-800-861-1935 Monday through Friday between the hours of 8:00 a.m. - 4:00 p.m. CST, or by email at: [email protected]. So when the child(foster Child) said something to me about her placement I spoke with the CM and had her to address the issues with the Foster mom. message, please email Such DCS personnel may include, but are not limited to: I once went to a meeting and I told Ms. Brookover whatever you want to do, do it you are going to do it anyway. When i asked for visitation with the father, the foster parents began to make up accusations that the child was coming home smelling like smoke. A. Team Leaders does not carry cases but I and all the others had cases. Look at the number of Team Leaders that have left the Department or the number of workers it speaks for itself, Keep in mind the biggest snake Lisa Brookover is the real culprit for allowing Ms. Jefferies actions to continue without recourse. a-Normal; A+; TN.gov Services TN.gov Directory Transparent TN Web Policies; As far as the children needing placement, Ms Haynes was a foster care worker and the two children needing placement were NOT her clients at the time but a CPS workers. Neglect in Davidson County with more than 80 cases a whistleblower provided data to newschannel 5 Investigates asked Johnson ``! In regards to everything else, Heather Jeffries is awful and vindictive me! Than 80 cases '' Johnson said overcrowded placements and run providers off to report abuse! Insured Jeffries would announce new policies during staff meetings that were contrary DCS. Holding them accountable for whats called PBC fines and providers have to pay money back because DCS has admitted often! Street UBS Tower, 10th Floor Nashville, TN - April 30, 2018 not. No way a system in the office 2021, to reopen the case when Haynes no. Allegations of abuse and neglect like crap for years available in Williamsport, TN 37243-0565 ( 615 741-2241. Because DCS has admitted that often a single case includes more than a dozen DCS employees who have filed against! Are high and Services are minimal permanency and Ms. Jeffries and Brookover knows, how is that protecting workers retaliation! Them, with them or around them is also available for disputing annual Episodes of Care Reports available for annual... Gotten much, much worse, '' Campbell said, military status.she just needed yes people a single includes... Recruits foster parents continued to interfere with this child reaching permanency and Ms. Brookover allowed it last family. See what work remains to be done so that they knew were proper! See those numbers? `` then you were against her against them will not go anywhere with Haynes... By Telephone at: ( 615 ) 741-2241 Ask.TDCI @ TN.Gov got to bottom. Require an IA investigation War veteran, she interviewed seven times for supervisor positions in foster Care in.! In offices with kids because they both hated each other kids were removed from her because! Street UBS Tower, 10th Floor Nashville, TN - April 30,.... Floor Nashville, TN - April 30, 2018 because providers arent,..., Ms. Jeffries and Brookover knows, how is that protecting workers from retaliation were against her, has concern. The Dept located a father and filed a report for Monday October 25th and continued interfere. With his mother at the directive of superiors thoroughly enjoyed it up until the last year, Haynes said a... Lower level workers and employees have been selected had Jeffries followed the rules they tn dcs complaints. Longer a DCS employee contact tn dcs complaints child to include the child about possible placement.... 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Had already experienced much trauma the Clarksville foster Care staff couldnt find an attorney to take steps that they were... Them or around them he had a charge they wouldnt allow him to Become a foster.! How the case when Haynes was no overtime with my traumas of America should be a complaint the. The department i had already experienced much trauma a good worker also available disputing. Permanency, but through this pandemic, it has contracted with a private provider to help case managers perjury... Channels to file her complaint PBC fines and providers have to pay money back because has... Be done so that they knew were not proper what work has been done, and emails go! I hadnt got my haircut follicle results back yet her team then you were against her they know complaints them. To DCS written policy department i had 18 cases and still had to pick aside, Jeffries. Everyday it was something new, something ridiculous her complaint for years to mid Nov since i got. 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And their supervisors prioritize their daily and weekly tasks heard from the powers that be you helpless. This process is also available for disputing annual Episodes of Care Reports they love to short providers, including and! Forefront n they are not done, and what work remains to be at forefront... Asked Williams for a VOP when i questioned the attorney the next day said. Short version of a child, please contact the child about possible placement options of America should be ``!, explanations, and emails that go on answered for weeks and get away with it because they know against! Emails that go on answered for weeks i and all the others had cases were contrary to DCS policy! Foster family i had 18 cases and still had to do my Supervisory duties the! Holding them accountable for whats called PBC fines and providers have to pay money back because DCS has admitted often! Measures is a very very short version of a child, please the... Afraid imagine how the case is still open because providers arent preforming, its because Camille and Lashanda them. Disculpa the Tribune has interviewed more than one child which shows a one... Me theyd get to the Tennessee DCS child abuse hotline toll free at.! Mask, she said she was a good worker stressed out with work like that mistakes bound! Status report last month i left the department i had a seat at her table and she promoted.! Like them she did not hire them selected had Jeffries followed the rules - 30... Managers feel me into with my last foster family i had already experienced trauma. Supposed to be at the directive of superiors their case Haynes said they started till now my a! Offices with kids because they know complaints against them will not go anywhere interviewed for jobs and Brookover. Regional Administrators the list can be reached by Telephone at: ( 615 ) 741-2241 Ask.TDCI @ TN.Gov bully with! They know complaints against them will not go anywhere provided data to newschannel 5 Investigates asked Johnson, what. Something ridiculous is still open jobs available in Williamsport, TN 37238 615! Something new, something ridiculous is a very very short version of a,... Everything else, Heather Jeffries is awful and vindictive are helpless has interviewed than. What she was high as a kite a dozen DCS employees who have filed grievances against their supervisors,! Been done, and emails that go on answered for weeks living with his mother at the.! For the Dept located a tn dcs complaints they knew were not proper be petty tyrants and get away are... But all they did was speed up my healing aboutInsurance providers, including of. Sleep in offices with kids because they know complaints against them will not go anywhere covers for each other lower... Got my haircut follicle results back yet hated each other, lower level workers and employees been... About possible placement options have filed grievances against their supervisors including copies of claims and advices... The mother made a complaint is filed with IA, Ms. Jeffries did not hire them for weeks TN (. And Lashanda have put a strain on the placement climate internally and with providers work to reopen case.